Member Services Representative - Part Time

Role overview

Member service and branch support

• Identify member needs, promote suitable products and services, and provide qualified referrals where appropriate.
• Process transactions accurately and on time, maintain confidentiality, and take responsibility for complete work.
• Resolve member concerns and develop actions to reduce future escalation.
• Support branch strategies, business plans, corporate programs, and digital engagement initiatives.

Team and community

• Collaborate with branch and cross-functional colleagues, contribute to team planning, and support member-experience improvements.
• Participate in community activities, local events, and programs supporting community organizations.
• Contribute to expanding member relationships, including through the Digital Ambassador Program.

Qualifications

• Previous experience in front-line sales or a service-related industry.
• High school diploma or relevant work experience.
• Able to work scheduled hours that include evenings and weekends.
• Strong computer knowledge, communication, negotiation, organization, time management, and problem-solving skills.
• Member-focused approach and ability to resolve concerns, learn quickly, and collaborate with others.

Workplace

• The role is based in the Beamsville branch and is described as in-office.

Compensation and schedule

• Part-time role with scheduled hours that may include evenings and weekends.
• Salary range is CAD $45,000–$49,000 annually.

Technology

• Confidence and willingness to learn and use AI and emerging technologies are sought.
• Experience with Microsoft Power Platform or Microsoft Copilot is considered an asset.