Member Services Processing Supervisor

Type of Requisition

Public Trust/Other Required

US Citizenship Required

Responsibilities:

• Lead and supervise a team responsible for processing and customer service related to enrollment applications, certifications, transfers, and documentation, ensuring accuracy, compliance, and timely completion.

Lead and supervise a team responsible for processing and customer service related to enrollment applications, certifications, transfers, and documentation, ensuring accuracy, compliance, and timely completion.

• Provide day‑to‑day oversight of work assignments, productivity monitoring, and performance coaching.

Provide day‑to‑day oversight of work assignments, productivity monitoring, and performance coaching.

Manage inbound and outbound communication related to member documentation and processing activities, ensuring sensitive information (PII/PHI) is handled in accordance with HIPAA and program guidelines.

Train and mentor staff on policies, tools, systems, and regulatory requirements to ensure consistent and compliant processing operations.

• Review completed work for quality and completeness, identifying trends, gaps, or training needs.

Review completed work for quality and completeness, identifying trends, gaps, or training needs.

Interview prospective candidates and provide hiring recommendations for processing staff, maintain attendance records and support employee administration in an accurate and timely fashion. Collaborate with Member Services leadership and cross‑functional operational teams to improve processes, streamline workflows, and maintain alignment with program objectives.

Use member services tools and systems—such as digital mail centers, self‑service portals, and intake/IDP tools—to support efficient workflow execution and issue resolution.

Escalate complex cases, data irregularities, or regulatory concerns to appropriate program or operational stakeholders.

Track and report processing metrics, contributing to operational dashboards and program visibility needs.

Required Qualifications

• High School Diploma or equivalent

High School Diploma or equivalent

3 or more years of relevant experience.

Experience supervising processing, administrative, customer service, or operations teams in a high‑volume environment.

Strong knowledge of data entry, documentation review, and workflow management.

Familiarity with federal program requirements, eligibility standards, regulatory compliance, or similar frameworks.

• Excellent written and verbal communication skills, with the ability to coach staff and coordinate with internal and external stakeholders.

Excellent written and verbal communication skills, with the ability to coach staff and coordinate with internal and external stakeholders.

• Strong attention to detail and commitment to accuracy and compliance.

Strong attention to detail and commitment to accuracy and compliance.

Proficiency with standard operational software, member service tools, and case‑handling systems.

Preferred Qualifications

• Background supporting federal health programs or healthcare operations.

Background supporting federal health programs or healthcare operations.

GDIT IS YOUR PLACE :

Full-flex work week to own your priorities at work and at home.

401K with company match.

Comprehensive health and wellness packages.

Internal mobility team dedicated to helping you own your career.

Professional growth opportunities including paid education and certifications.

Cutting-edge technology you can learn from.

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