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Member Service Associate
Financial Horizons Credit Union
Hawthorne, USA
Full-time
Entry
Onsite
Discovered Yesterday
Full Job Posting
QUALIFICATIONS
- Education/Certification:
- High school diploma or equivalent required.
- Required Knowledge: Basic knowledge of cash handling and customer service highly desired.
- Must be able to communicate effectively and professionally utilizing all forms of business communications. Must maintain a clean and professional appearance. Must understand basic operation of computer and other office equipment. Demonstrates a willingness to learn. Possesses the ability to be approachable and cordial to members and co-workers.
- PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
- Talking: Must possess the ability to communicate in English. Must be able to read and comprehend business communications. Must possess the ability to communicate effectively utilizing all standard forms of business communication.
- Able to hear average or normal conversations and receive ordinary information.
- Using primarily just the fingers to make small movements such as typing, picking up small objects, counting cash, or pinching fingers together.
- Movements frequently and regularly required using the wrists, hands, and/or fingers.
- Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate standard office equipment.
- Physical Strength: Must be able to sit or stand for long periods of time. Must be able to lift at least ten (10) pounds individually, or twenty (20) pounds using a team lift.
- WORKING CONDITIONS
- None: Typical office environment.
- MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
- Reasoning Ability: Must be able to exercise independent judgement while carrying out basic instruction. Must be able to effectively resolve minor to moderate member related issues without supervision after appropriate training.
- Mathematical Ability: Ability to perform basic math skills and use decimals to compute ratios and percentages. Also has the ability to count cash and balance a cash drawer correctly after appropriate training.
- Language Ability: Employees are expected to communicate effectively and professionally with members and staff. English will be used when communicating with members, co-workers and other business affiliates who speak only English. Members who express a preference for another language are an exception to this rule. All task directions and work directives will be provided in English. Employees engaged in team-related work efforts or project teams will be expected to communicate in English. FHCU remains committed to its diversity efforts, which include the use of languages in the workplace other than English. When specific business and operational requirements necessitate the use of English, all employees are expected to comply.
Experience
- Required:
- Six (6) months prior cash handling and customer service experience highly desired. Prior Teller experience helpful.
- Skills/Abilities:
- Average Hearing:
- Finger Dexterity:
- Repetitive Motion:
- Average Visual Abilities:
Preferred Qualifications
- Required Knowledge: Basic knowledge of cash handling and customer service highly desired.
- Six (6) months prior cash handling and customer service experience highly desired. Prior Teller experience helpful.
About Financial Horizons Credit Union
Credit Unions54 employeesFounded 1947
Not-for-profit Nevada credit union providing checking, savings, loans, mortgages, cards, and digital banking to Nevada members.
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