Member Relations

What Will You Do

• The working hours are Tuesday- Saturday, afternoon and evening shift.
• First point of contact with members at our entrance, assisting with dress code, members guestlist and member issues on arrival.
• Full knowledge of our front of house CRM and check in processes in order to support and assist the front desk team when needed.
• Full knowledge of our membership CRM, ability for reporting, check in and trend analysis.
• Build working relationships with our members and guests throughout the club to give a flawless & professional member experience.
• Members engagement, tours of the club with new members and international members.
• Participate in monthly planning of new members activations.
• Monitor daily bookings so you can ensure all special requests are managed accordingly.
• Attend restaurant briefings.
• Support with member events throughout the club.
• Follow up with member issues according to club s reports.
• Handle members feedback and complaints, share information with relevant team and recover by adding specific notes for future visits.
• Answer membership questions on the floor and being available to be introduced to members guests.
• Assist on Cultural and Food and Beverage programming throughout the year.
• Work closely with Private Events, Reservations, Marketing on events capacity, special requests etc.

What We Are Looking For

• The successful candidate will have the following experience and skills:
• Experience in private members club, concierge services, guest relations, five stars hotels, VIP services, high-end F&B environments.
• Desired experience within art institutions, cultural organizations.
• Minimum 2 years experience in same or similar role
• Excellent level of English, written and spoken
• Good knowledge of Microsoft Office and Content Management System applications.
• Have strong organisational and time management skills with a high degree of flexibility.
• Demonstrate integrity in all dealings and maintain high level of confidentiality.
• Reliable and effective team player, with a positive mindset.
• Flexible, can do attitude

The Benefits