Member Happiness Assistant (3m FTC)

Job requirements

• Be naturally Customer Obsessed, keeping customers top of mind at all times.

• Have great communication skills, computer literate, Gorgias experience would be an advantage.

• Has previous experience in a customer service role within a scale up business or a large contact centre.

• Understands metrics and goals to work towards such as CSAT, tickets solved and average handling time.

• Previous skincare and make-up experience will be an advantage.

• Has an ability to multitask successfully and thrives in a fast paced environment.

• System knowledge desirable, Shopify, CommerceTools, Netsuite, Asana, Slack.

• Flexibility to work a shift pattern across Monday - Sunday and bank holidays.

Job responsibilities

• Customer Obsessed approach to assisting both our members and potential members.

• Responsible for supporting our members via all channels, including but not limited to Webform, Email and Chat via Gorgias.

• Assisting with pre and post purchase needs, such as providing delivery updates, returns, and membership queries.

• Taking ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.

• Understanding and utilising our systems effectively to assist customers with their queries quickly and give accurate feedback to the business.

• Works closely with team leads to understand what is needed by the department, and pivot as needed.

Job benefits

• Free membership to Beauty Pie+ and % off our products

• 25 days holiday & your birthday off

• Flexible bank holidays

• Equal leave for all new parents regardless of gender or personal circumstances