Member Experience Associate
Full Job Posting
Role
Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:
Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
Provide exceptional customer service to retail operations (cafe and pro-shop)
Ensure cleaning duties are completed and maintained in a safe and timely manner
Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
Responsible for all sales transactions
Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
Assists with member experience events throughout the club as needed
The compensation will be determined based on experience, skills set, education and training, and other organizational needs.
Qualifications
- High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
- 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
- Current CPR & First Aid are required and must be maintained through employment
Perks
- We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.
- Since 1997, we’ve built the foundation of MOVATI Athletic on our 5 Core Values: Care , Commitment , Authenticity , Diversity , and Work Ethic . Over the next several years, we plan to do the same. Our promise at MOVATI is to help you feel welcome , feel comfortable , and feel healthy .
- Accommodations are available on request for candidates taking part in all aspects of the selection process.
- ***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***
- Click that button and apply now!
About MOVATI Athletic
Canadian premium fitness-club operator serving members through gyms, classes, wellness services, and personal training.
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