Meditech Magic EHR Support Analyst II

Role summary

Implementation and support

• Leads clinical systems activities and field implementations of clinical application releases and new products.
• Facilitates testing and implementation of new modules and applications.
• Maintains EHR dictionaries, applications, and system configurations.
• Coordinates with enterprise and field experts and the Service Desk to resolve incidents and requests.
• Provides on-call assistance as needed.

Training, reporting, and optimization

• Develops training materials and delivers training as needed.
• Helps facilities align policies, procedures, training, and best practices with enterprise standards.
• Supports application standardization, utilization, integration, and optimization plans.
• Coordinates reporting requests, defines requirements, validates results, and may develop reports.
• Performs audits and tracks metrics related to clinical application use.

Security and relationships

• Promotes system security and patient confidentiality and supports compliance with HCA security policies.
• Builds relationships with nurses, physicians, core team members, facility leadership, and executives.
• Participates in meetings and special projects and performs other assigned duties.

Experience and qualifications

• Requires 3 or more years of relevant work experience.
• Requires understanding of clinical operations and processes and pertinent guidelines such as JCAHO, MQSA, HIPAA, and ACR.
• Requires effective communication, relationship-building, customer orientation, leadership, and teaching abilities.
• Requires advanced computer skills and understanding of reporting tool functionality.
• Requires travel to assigned sites as needed.
• A bachelor's degree, proficiency in programming and clinical application reporting tools, and customer service orientation or training are preferred.