MEDICALRECEPTIONIST & CUSTOMER SERVICE

Job Summary

1. Patient and Visitor Interaction

• Greet and welcome patients, visitors, and medical staff in a professional, friendly, and empathetic manner.
• Direct patients to the appropriate department, provider, or waiting area.
• Ensure the check-in/check-out process is smooth and efficient, including verifying patient information and updating records.
• Answer phone calls, schedule appointments, confirm appointments, and reschedule as needed.

2. Appointment Management

• Schedule patient appointments, ensuring accurate and timely bookings.
• Coordinate appointment reminders through phone calls, texts, or emails.
• Handle cancellations, reschedules, and follow-up appointments, ensuring minimal disruption to the schedule.
• Maintain and update patient calendars and doctor schedules to prevent conflicts.

3. Administrative Support

• Process patient registration forms and medical records, ensuring all necessary documentation is accurately completed and filed.
• Assist in collecting and verifying patient insurance information, including obtaining prior authorizations when necessary.
• Maintain confidentiality and compliance with HIPAA regulations when handling sensitive patient information.
• Manage office correspondence, including emails, faxes, and mail distribution.

4. Waiting Room Management

• Ensure the waiting area is clean, organized, and comfortable for patients.
• Monitor the flow of patients in and out of the office, notifying medical staff when patients arrive.

5. Medical Record Keeping

• Ensure that all patient forms, medical histories, and records are properly filed and easily accessible.
• Assist with patient chart preparation for upcoming visits.

6. Patient Communication

• Respond to patient inquiries via phone, email, or in person, providing information about the practice, services, insurance, and billing.
• Address patient concerns or complaints, ensuring timely resolution and escalating issues to management when necessary.
• Provide patients with clear instructions regarding office policies, procedures, and insurance coverage.

7. Insurance Verification & Billing Support

• Verify patient insurance information and update records accordingly.
• Assist patients with understanding their insurance benefits, billing procedures, and co-pays.
• Ensure the proper documentation for insurance claims and referrals is completed.

8. Follow-up and Reminders

• Schedule follow-up appointments and reminder calls for patients.
• Send out medical reminders, pre-appointment forms, and follow-up requests as needed.

9. Support Medical Team

• Assist medical staff by preparing patient charts, updating records, and ensuring all necessary paperwork is ready for the physician.
• Provide support for other administrative tasks as required by the healthcare team.

Qualifications

• Degree diploma or equivalent; certification in medical office administration or related field preferred.
• Proven experience in a receptionist or customer service role, preferably in a medical or healthcare setting.
• Basic knowledge of medical terminology, office practices, and healthcare procedures.
• Familiarity with insurance verification processes and medical billing codes.
• Proficient in office software, including Microsoft Office, and experience with Electronic Health Records (EHR) systems.
• Strong communication skills, both verbal and written, with the ability to interact with patients, visitors, and medical staff in a professional and empathetic manner.
• Ability to handle sensitive and confidential information in compliance with HIPAA regulations.
• Excellent organizational skills and attention to detail.
• Ability to multitask, stay organized, and maintain a calm and professional demeanor in a fast-paced environment.
• A compassionate, patient-focused attitude and willingness to assist others.

Language

• ARABIC AND ENGLISH (Required must)

Salary

Job Type: Full-time