Medical Receptionist/Customer Service

**Job Title:** Customer Service Representative/Receptionist (Tagalog)

Job Description

Key Responsibilities

• Answer and manage incoming **phone calls, WhatsApp messages, and social media inquiries** (Instagram, Facebook, etc.).
• Provide accurate information about **clinic services, treatments, and promotions**.
• **Schedule, confirm, and manage patient appointments** efficiently.
• Respond to patient inquiries in a **professional, friendly, and timely manner**.
• Coordinate with doctors and clinic staff regarding **patient schedules and treatment availability**.
• Follow up with patients regarding **appointments, treatment plans, and post-visit feedback**.
• Maintain proper **patient records and inquiry logs**.
• Handle patient concerns and escalate issues when necessary.
• Assist in **converting inquiries into booked appointments**.
• Ensure excellent **customer service and patient satisfaction** at all times.

Requirements

• Female candidate preferred.
• Experience in a **Dental or Dermatology clinic** is highly preferred.
• Strong **communication and customer service skills**.
• Experience handling **social media inquiries and online leads**.
• Ability to **multitask and work in a fast-paced clinic environment**.
• Basic knowledge of **clinic management systems and appointment scheduling** is an advantage.
• Professional attitude, organized, and detail-oriented.

Preferred Skills

• Sales or patient coordination experience.
• Familiarity with **WhatsApp Business and social media messaging platforms**.
• Fluent in **English** (additional languages are a plus).
• If you are passionate about customer service and enjoy working in a healthcare environment, we would love to hear from you.

Experience

• Customer Service: 1 year (Required)

Language

• Tagalog (Required)