Medical Escort

Key Responsibilities

• Escort patients to and from the medical facility and CARE Doha.
• Assist with patient check-in and to the appointment.
• Effectively communicate medical terms and context between physician, patient, and interpreter.
• Possess a comprehensive understanding of medical terminology.
• Ensure seamless and accurate transmission of information.
• Acknowledge the sensitive nature of patient information.
• Complete project required training on medical privacy and non-disclosure of information.
• Comply with established medical privacy standards, regulatory requirements, and industry best practices to ensure the confidentiality and integrity of medical information.
• Facilitate timely referrals.
• Coordinate transportation and appointment logistics.
• Maintaining accurate, HIPAA-compliant documentation in the Care Coordination System.
• Work collaboratively with healthcare providers.
• Upholds patient confidentiality.
• Follow infection control protocols.
• Contributes to continuous service improvement by participating in daily operations, on-call rotations, and team initiatives.
• Obtain medical records from MSS as necessary.
• Obtain medical records from Qatar provider.
• Assist with patient discharge / checkout.
• Provide all relevant medical information to MSS clinical staff as necessary.
• Perform administrative tasks such as answering calls, responding to messages, and supporting the Case Management and Billing and Coding teams.
• Provide excellent customer service, addressing patient inquiries with professionalism and efficiency.
• Participate in office meetings, task force groups, and workflow improvement initiatives.
• Crosstrain to support operational needs within case management, billing and coding.
• Demonstrate cultural sensitivity in all communications with coworkers and clients, fostering an inclusive and respectful work environment that values diversity.
• Participate in mass-casualty drills twice a year and remain available for on-call coverage.
• Complete required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.
• This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.