Medical Concierge

Overview

• The Institute Of Preventative Medicine is looking for a Medical Concierge who will look after the day-to-day tasks and management of patient appointments (external and internal) and to provide general and secretarial support to our doctors.
• This will involve audio typing skills along with administrative tasks including carrying out regulatory research and executing regulatory requirements under supervision.
• Always acting in a professional, caring and efficient manner to patients, staff and internal/external stakeholders.
• Full- time role with flexibility of remote working - shift work catering to all time zones.
• Roles and Responsibilities
• To manage daily emails in multiple inboxes.
• To effectively and politely handling of calls.
• To carry out regulatory research and executing regulatory requirements with guidance.
• To utilise the patient management software in keeping with the up to date admin protocols.
• Management of incoming results, clinic letters, noteworthy emails, ensuring the Doctor receives copies of all in a timely manner.
• Processing of patients lab results including ensuring the results are seen by the Doctor in a timely manner and keeping patient records up to date with final results.
• Book and assist with the smooth running of Zoom meetings.
• To manage end-to-end external bookings for patients following the steps in the up to date protocol.
• To carry out ad hoc tasks within a reasonable scope as the Doctor or line manager requires e.g. restaurant reservations, courier bookings, taxi bookings, etc.
• To manage end-to-end internal bookings for patients in a timely fashion.
• To maintain and ensure utmost discretion and confidentiality within our team and external stakeholders.
• To maintain the safety of our patients and stakeholders at all times.
• Effectively manage ad hoc and recurring tasks through a task management system approved by the company whilst maintaining patient confidentiality through anonymising data.
• Foster strong communication across medical staff and non-medical staff, managers to create an efficient work environment.
• Relationship management with key external stakeholders, (patients, referring practices, practices we refer on to and clinicians).
• Assess any problems/ shortfalls and make decisions to resolve them quickly, or escalate to line manager as required.

Essential Skills

• Empathetic to patients and staff.
• Forward thinking with exceptional attention to detail.
• Very experienced with Microsoft Word/Excel +/- Mac.
• Excellent telephone manner and ability to adapt communication to suit individual's needs.
• Ability to work and think independently and make links with tasks at hand.
• Be willing to improve/build upon current skill set.
• Be passionate and process driven.
• Ability to communicate with internationals and work through possible language barriers.
• Strong work ethic and verbal and written communication skills
• Critical thinking and problem-solving skills.
• Previous experience in private healthcare would be advantageous.

Job Type: Full-time

Application Question(S)

• Do you have experience using all Microsoft Office applications?
• Can you start immediately? If not, what is your notice period?
• Please share your reasons for being interested in this role.

Location

• Dubai (Required)