MECCA Aesthetica - Assistant Clinic Manager

Mecca Aesthetica At Bourke Street

Key Responsibilities Include

• Motivate, coach, and support the team to provide an ‘only-at-MECCA’ customer experience
• Take the lead on key operational and administrative tasks to ensure accuracy and efficiency
• Support roster optimisation to drive productivity, client conversion/rebooking and sales targets
• Managing adverse events and assist the team in resolving clients’ concerns/complaints
• Play a critical role in fostering good health and safety culture through leading by example and making safety a priority
• Consult with customers to provide recommendations for their personal skincare needs and expert advice on skin health
• Use medical grade equipment to provide hands-on treatments to clients for services including microdermabrasion, advanced peels, and LED
• Support the Clinic Manager with onboarding new team members
• We are looking for a team player who:
• Is a dermal therapist with a minimum of 12 months experience in a fast-paced retail or clinic environment (mandatory)
• Has at least 12 months of management experience in a clinic environment
• Has a Diploma of Dermal Therapy, Beauty Therapy or a Bachelor of Dermal Science / Health Science (preferred)
• Have experience in training and developing staff with hands on treatment training and theory
• Is confident in communicating with peers, managers, key stakeholders, and clients
• Is passionate about create an excellent customer experience through building strong relationships
• Is well presented, confident and organised with excellent time management skills
• Life at MECCA
• We believe in our people and what they are capable of, which is why our team members are rewarded right from the very beginning.
• Our team members enjoy some amazing benefits, including:
• A competitive salary package and rewards, including a generous product discount in all MECCA stores and products and treatments at MECCA Aesthetica
• Countless opportunities for education and development, including access to training led by leading brand founders
• A Parental Support Program featuring paid parental leave and ongoing superannuation
• To learn more about life at MECCA Brands, please visit MECCA Careers.