MC Operator

Act as a first line contact with the customer’s personnel providing a polite and efficient service.

Enter, update and monitor client activity on the database on receipt of appropriate fax from clients, print and fax reports to agencies as required.

Acquire a complete understanding (end user level) of all systems and electronic monitoring equipment provided.

Respond timely and professionally to internal and external customer requests via telephone, email, via remote access.

Escalate advanced electronic monitoring hardware and software issues to MC Supervisor or Helpdesk personnel while staying current with technological trends related to hardware and software applications offered by Sentinel.

High School Diploma or equivalent

Desktop or laptop computer- provided

Other technology equipment as needed- provided

Internet

Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.