Maternity Coordinator Clinical Nurse or Midwife
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Key skills for this role
About the Role
Coordinate pregnancy care, ensuring evidence-based support, patient education, and seamless communication among healthcare teams for optimal maternal health outcomes.
Key Skills for This Role
Full Job Posting
Overview
- Enrolls all confirmed pregnancies into the Oracle/Cerner Pregnancy Tracker and actively contribute to the ongoing optimization, integration, and continuous improvement of the maternity pathway within the electronic medical record system
- Supports the coordination and continuity of care for pregnant women in line with the approved maternity pathway.
- Ensures that patients receive timely, appropriate, and evidence-based care throughout antenatal, intrapartum, and postnatal stages.
- Acts as the primary non-clinical/clinical liaison within the maternity pathway.
- Educates patients on the full pregnancy roadmap and delivery planning early.
- Coordinates appointments, diagnostic tests, referrals, admissions, and follow-up visits across OPD and IP services.\
- Monitors compliance with scheduled visits, screenings, and maternity milestones.
- Facilitates seamless transition between outpatient clinics, labor and delivery, operating theatre (if required), NICU, and postnatal wards.
- Proactively coordinates any pregnancy-related clinical and psychosocial triggers and coordinate appropriate multidisciplinary referrals (Dietician, Lactation, Psychologist, Paediatrics, etc.) in partnership with the Obstetrician and relevant care teams to ensure holistic, patient-centered care.
Strategic Planning And Clinic Growth
- Supports continuity of care by facilitating communication between obstetricians, midwives, neonatologists, anesthetists, general practioner’s, lactation consultants, and other allied healthcare professionals.
- Participates in multidisciplinary team meetings to ensure coordinated care planning.
- Escalates clinical or operational concerns to the appropriate leadership in a timely manner.
- Ensures documentation and communication are aligned with DHA standards and hospital policies.
Patient Experience And Service Excellence
- Serves as a key driver of an exceptional client experience across the maternity journey.
- Delivers personalized, patient-centered guidance to women and their families regarding care pathways, antenatal programs, maternity unit orientation, delivery packages, and hospital services, reinforcing a high-touch, premium maternity experience.
- Addresses patient inquiries, feedback, and concerns promptly and professionally.
- Ensures culturally sensitive, patient-centered communication at all times.
- Supports patient education initiatives and maternity classes where applicable.
Operational And Administrative Oversight
- Ensures the integrity, accuracy, and strict confidentiality of all patient records and coordination documentation within the hospital information system, in accordance with regulatory, legal, and organizational data protection requirements.
- Leads performance monitoring of maternity pathway KPIs to optimize retention, clinical compliance, including L&D Booking Rate, Delivery Capture Rate, Milestone Completion, and Missed Appointment Rates, implementing corrective actions where required.
- Supports audit preparation, quality improvement initiatives, and DHA regulatory compliance.
- Assists in managing maternity packages, billing coordination (if applicable), and insurance liaison when required.
- Ensures confidentiality and data protection in line with UAE healthcare regulations.
- Quality and Compliance
- Ensures adherence to DHA regulations, international accreditation standards (e.g., JCI where applicable), and hospital clinical governance frameworks.
- Participates in continuous quality improvement initiatives within Women’s Health Services.
- Promotes patient safety and risk mitigation practices across OPD and IP maternity services.
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