Master Data Specialist

Essential Functions:

Set up new customers in SAP based on Zendesk ticket submitted by Sales

Complete supplier forms submitted by new customers

Enter approved partner pricing discounts into Partner Portal as promotional code

Manage customer price agreements in Salesforce

Ensure clean and timely booking of customer purchase orders, including:

Proactively audit open quotations for pre-booking accuracy

Receive incoming customer purchase orders from Order Management Specialist

Review, interpret, and reconcile customer purchase order to Cognex quotation and work with Sales to resolve any discrepancies (units, products, pricing)

Attach customer purchase order to Cognex quotation and submit back to Order Management Specialist

Create quotes in the following exception-based circumstances:

In response to RFQs for known BOMs with pre-approved pricing for high volume OEMs and repeat customers

In response to received purchase orders that are not associated with an existing quote for BOMs with pre-approved pricing for high volume OEMs and repeat customers

To facilitate fast-turn opportunities requiring expedited / UPS RED / next day shipment

Exercise judgment in interpreting and implementing operating practices to resolve exceptions.

Act as liaison between Order Management, Sales, and customers regarding order status when in-country assistance is required

Assist in providing user experience support in Salesforce

Knowledge, Skills, and Abilities:

Customer First mentality

Ability to exercise judgment with operating procedures

Team player with the ability to work cross-functionally

Excellent communication and interpersonal skills

Ability to work under pressure in a fast-paced, dynamic environment

Ability to handle various tasks simultaneously

Ability to prioritize and proactively drive issues to resolution in a timely manner

Process improvement focus

Salesforce CRM and CPQ a plus

Minimum education and work experience required:

Bachelor’s Degree

2+ years professional experience supporting Sales organization

Previous experience in Inside Sales a plus