Marketplace Operations Lead

About Wheely

About The Role

Responsibilities

• Marketplace Health & Liquidity: Own core marketplace metrics including fulfillment rates, Estimated Times of Arrival (ETAs), chauffeur utilization, and cancellation rates across the market.
• Pricing & Incentives Strategy: Develop, test, and optimize localized pricing structures, dynamic pricing (surge) algorithms, and chauffeur incentive programs to stabilize the marketplace during peak hours and high-demand events.
• Product & Algorithm Collaboration: Partner closely with global Product, Data Science, and Engineering teams to improve matching algorithms, dispatch logic, and internal operational tooling.

Requirements

• We are looking for analytically exceptional, entrepreneurial operators who thrive on ownership and are comfortable solving complex, open-ended problems in real-time operating environments.
• Experience: 4+ years of professional experience in a fast-paced, highly analytical environment (e.g., Marketplace/Platform Operations at a ride-hailing or logistics scale-up, Management Consulting, Investment Banking, or Tech Corporate Strategy).
• Technical Analytics: Advanced proficiency in SQL is strictly required. You must be comfortable querying large datasets, building your own dashboards, and conducting independent quantitative analysis.
• Execution Mindset: Proven track record of moving rapidly from data-driven hypotheses to hands-on execution and operational implementation.

Nice To Have

What We Offer

• Office-based role in West London four days a week with flexible start and finish times, plus one remote day of your choice
• Base salary of £65,000 to £90,000 p.a.
• Employee stock options plan
• Private medical and dental insurance
• Life and critical illness cover
• Best-in-class equipment
• Monthly credit towards Wheely journeys
• Cycle to Work scheme
• Professional development stipend
• All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice