Marketing Services BPO Manager
Role Overview
The Business Planning and Operations Manager will strengthen the commercial, financial and operational discipline supporting Europe Marketing Services.
The role will provide trusted performance insight, improve pipeline and forecast governance, support pricing and margin management, maintain workforce-planning data, and simplify recurring reporting through automation.
Working across Marketing Services, Finance, HR, VCA, Sales and Global teams, the Manager will translate complex data into clear actions for leadership.
The successful candidate will combine strong analytical and financial capability with excellent communication, stakeholder management and process-improvement skills.
Key Skills for This Role
Full Job Posting
Qualifications
- Experience in business operations, commercial finance, FP&A, consulting, sales operations, marketing operations or a related analytical role.
- Strong analytical and problem-solving skills, with attention to detail and confidence working with complex datasets.
- Good financial and commercial acumen, including revenue, cost, margin and forecasting concepts.
- Advanced Excel and PowerPoint skills, with the ability to create clear executive-level analysis and presentations.
- Strong written and verbal communication, stakeholder management and project-management skills.
- Ability to manage multiple priorities and deliver high-quality work in a fast-paced, matrixed environment.
- Experience with CRM, pipeline, reporting, workforce-planning or financial-planning tools is preferred.
- Experience with Power BI, automation or approved generative AI tools is preferred.
- Visa is an EEO Employer
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Preferred Qualifications
- Experience with CRM, pipeline, reporting, workforce-planning or financial-planning tools is preferred.
- Experience with Power BI, automation or approved generative AI tools is preferred.
Responsibilities
- Business performance and reporting: Maintain an integrated view of revenue, margin, pipeline, workforce, risks and opportunities; analyse performance against plan and forecast; prepare concise materials for business reviews, Outlooks and AOP.
- Pipeline and VPC governance: Support the Europe pipeline rhythm; improve VPC data quality and completeness; reconcile VPC, Finance and cluster forecasts; coordinate resolution of material variances, stale opportunities and missing data.
- Commercial and financial governance: Support pricing reviews and financial modelling; validate revenue, cost, funding and margin assumptions; monitor pricing exceptions and escalate risks that may affect profitability.
- Workforce and resource planning: Maintain the consolidated workforce plan; reconcile headcount, vacancies, approved roles, recruitment status and cost centres; highlight capacity gaps and support resource-prioritisation decisions.
- Process improvement and automation: Standardise and automate priority reporting and data-consolidation activities; document processes, definitions and controls; support adoption of new systems and AI-enabled ways of working.
- Stakeholder management: Coordinate inputs and actions across clusters and functions; facilitate governance forums; translate financial and operational information for non-finance audiences; maintain clear owners, deadlines and escalation points.
- Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
About Visa
Visa is a global payments technology company that connects consumers, businesses, banks, and governments in over 200 countries through its electronic payment network, VisaNet.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Visa
Senior Director, Head of Professional Services Delivery Risk & Security Solutions (RAS) — GTMS
Atlanta, USA
SW Engineer
Foster City, USA
Staff Systems Engineer, Collaboration Platforms & AI
Foster City, USA
Senior Account Executive - B2B Travel
, GBR
Client Consulting Manager
, GBR
Data Scientist, Featurespace
Cambridge, GBR
Product Analyst
Bengaluru, IND
Director Specialist Seller - Sales Executive
Austin, USA