Marketing & Operations Coordinator

Overview

1. **Events Coordination & Management

• End-to-End Execution: Oversee event planning from initial concept, venue booking, and vendor negotiation to on-site setup and post-event analysis.
• Logistics Oversight: Direct day-of logistics, including guest lists, catering, AV equipment, schedules, and transportation.
• Stakeholder Liaison: Act as the primary point of contact for external venues, security teams, and technical contractors.

2. Marketing Support & Brand Promotion

• **Campaign Assistance**: Assist in executing digital, email, and social media campaigns to promote company offerings and upcoming events.
• **Collateral Creation: Coordinate with graphic designers to develop promotional brochures, event banners, and digital marketing materials.**
• Market Research: Monitor competitor activity and identify new market trends to optimize audience reach.
• **Analyse and Improve Marketing Campaigns: Analyzing and improving marketing campaigns using iterative, data-driven process. To optimize effectively, you must define clear KPIs, diagnose performance across the marketing funnel, and adjust your strategy based on actionable insights.**

3. Customer Service & Client Engagement

• Inquiry Management: Resolve customer inquiries, resolve complaints, and handle correspondence via phone, email, and social media with high courtesy.
• **Guest Relations: Serve as the primary host at events, managing RSVPs and ensuring attendees have an exceptional experience.**
• **Feedback Loop**: Collect post-event feedback and client reviews to improve service quality and retention.

4. Business Operations & Administration

• **Workflow Management:** Maintain organized business records, update project management dashboards, and track operational calendars.
• **Financial Assistance:** Assist with budget reconciliation, basic invoicing, expense tracking, and vendor payment documentation.
• **CRM Maintenance:** Update and organize customer databases, tracking interaction histories and mailing lists.
• Pay: AED4,000.00 per month
• Ability to commute/relocate:
• Dubai: Reliably commute or planning to relocate before starting work (Preferred)
• Willingness to travel:
• 50% (Preferred)