Marketing Customer Experience Manager (2023645)

Overview

Advanced Analytics & Data Science

• Translate complex analytical and predictive model outputs into actionable business insights that support strategic and operational decision-making.
• Develop, maintain, and enhance advanced predictive and machine learning models using data science and analytics tools.
• Monitor, test, retrain, and optimize models to ensure accuracy, relevance, and business impact.
• Design and execute experiments and analytical initiatives to validate business hypotheses and identify growth opportunities.
• Automate model monitoring, reporting, and performance tracking to improve efficiency and governance.
• Lead the development and management of customer, marketing, loyalty, personalization, churn, propensity, forecasting, and behavioral analytics models.
• Drive pricing, promotion, and market intelligence analytics to support commercial performance and decision-making.
• Integrate internal and external data sources to generate comprehensive business and market insights.
• Identify and prioritize opportunities where analytics and data science can create measurable business value.

Business Intelligence & Analytics Solutions

• Lead the development and enhancement of business intelligence solutions, dashboards, and performance reporting tools.
• Define, implement, and maintain key performance indicators (KPIs) and analytics frameworks aligned with business objectives and industry best practices.
• Oversee the selection, evaluation, and implementation of analytics and business intelligence technologies.
• Ensure successful integration of analytical models and insights into operational and business processes.
• Support cross-functional projects by providing analytics expertise and ensuring timely delivery of business outcomes.
• Review solution designs and oversee testing activities to ensure business requirements are fully met.

Leadership & Stakeholder Management

• Collaborate with business leaders, technology teams, and key stakeholders to maximize the value and utilization of data and analytics platforms.
• Drive continuous improvement in reporting, analytics, and data-driven decision-making capabilities across the organization.
• Lead user enablement initiatives, including training and adoption of analytics tools and dashboards.
• Foster strong cross-functional relationships to ensure alignment between business needs and analytics solutions.

Governance, Documentation & Compliance

• Maintain technical documentation, user guides, processes, and operational procedures to support analytics solutions and knowledge transfer.
• Ensure data security, confidentiality, and compliance through appropriate governance and access controls.
• Promote data quality, integrity, and best practices across all analytics initiatives.
• **Work Environment:**
• Indoors: 100%
• Outdoors: 0%
• Days off: 2 Days Off
• Working Hours: 8:00 AM – 6:00 PM (1 hour break)
• **Job Requirements:**
• Education:
• + Bachelor’s degree in a related Data & Analytics field (BI, MIS, IS, …)
• + Bachelor’s degree in business (Marketing, Financials, …) complemented with IT Certifications and on job experience
• Experience: 5 – 6 Years of Experience
• Computer Skills:
• + Business Intelligence software knowledge
• + Data Reporting Tools (SQL Basics).