Marketing Agency Operations Lead
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Key skills for this role
About the Role
**Location:** Dubai (Onsite – Full\-Time) **Experience:** 4–6 years in agency operations (marketing / creative / digital agency) **Reports To:** Founder \& Strategy Lead (Lijo Ittoop) **Divisions:** Prodigi Connect Growth Agency \& Prodigi Connect AI **About Prodigi Connect** Prodigi Connect is a **no\-nonsense growth agency** helping entrepreneurs and brands scale through clarity, consistency, and creativity — powered by AI, strategy, and content systems. We operate in
Key Skills for This Role
Full Job Posting
**Location:** Dubai (Onsite – Full-Time)
**Experience:** 4–6 years in agency operations (marketing / creative / digital agency)
**Reports To:** Founder & Strategy Lead (Lijo Ittoop)
**Divisions:** Prodigi Connect Growth Agency & Prodigi Connect AI
About Prodigi Connect
Prodigi Connect is a **no-nonsense growth agency** helping entrepreneurs and brands scale through clarity, consistency, and creativity — powered by AI, strategy, and content systems.
We operate in a fast-paced, high-accountability environment where structure meets chaos — and execution wins over excuses.
Role Overview
This is a **senior, hands-on operations role** — not a coordination job.
You will manage **day-to-day agency operations**, oversee the **backend production team**, and ensure **client delivery happens on time, with quality.**
You’ll serve as the **bridge between clients, creative teams, and leadership**, ensuring clarity, communication, and accountability across every moving part.
This is a **fully onsite role** based in our Dubai office.
You’ll lead the daily rhythm — stand-ups, reviews, follow-ups, and client check-ins.
You should be obsessed with systems and processes.
Client Management
- Be the **main point of contact** for assigned client accounts post-onboarding.
- Run **weekly status calls** and ensure smooth communication between client and internal teams.
- Translate client feedback into clear, actionable internal briefs.
- Anticipate problems early and resolve delivery or expectation issues proactively.
- Work with the founder to align on account growth strategies and deliverables.
Backend Operations
- Manage the **daily workflow** of the content, design, video, and martech teams.
- Maintain the **central operations tracker** (Notion / Sheets).
- Ensure each task has a clear owner, deadline, and output standard.
- Conduct **daily stand-ups** and **weekly sprint reviews**.
- Oversee production of social calendars, campaigns, ABM tasks, reports, and decks.
- Track deadlines, handoffs, and quality control across all deliverables.
- Enforce structured SOPs for approvals, client reviews, and version control.
Reporting & Accountability
- Maintain weekly performance dashboards and client delivery reports.
- Track team productivity, client satisfaction, and deliverable timelines.
- Report to the founder with insights on bottlenecks, risks, and optimizations.
- Implement systems for continuous improvement and faster turnaround.
People & Process
- Supervise and mentor the backend team (content, design, and video).
- Create SOPs and templates that simplify execution.
- Support hiring, onboarding, and training of new team members.
- Foster a culture of discipline, accountability, and problem-solving.
Must-Haves
- 4–6 years in **agency operations, project, or account management**.
- Strong grasp of **content and campaign workflows** (social, ABM, automation).
- Excellent **English communication and documentation skills**.
- Strong command over **project management tools** (ClickUp / Notion / Monday).
- Ability to manage multiple clients and internal teams in parallel.
- Natural sense of **ownership, discipline, and urgency**.
- Experience leading **daily office-based operations** and ensuring punctuality.
- Familiarity with **AI tools** (ChatGPT, Claude, Gemini).
Good-to-Haves
- Knowledge of **LinkedIn strategy, ABM campaigns, and social automation**.
- Experience working directly with founders or leadership teams
Personality Fit
You’re built for control, speed, and results.
You thrive in environments where:
Systems need to be created, not just followed
Teams need guidance, not reminders
Clients expect clarity, not confusion
Every day brings new fires to put out — and you love the challenge
Work Environment
- **Location:** Dubai Office (Ibn Battuta Gate Offices) (onsite, Monday–Friday)
- Fast-paced, highly collaborative team environment
- Direct access to the founder for decision-making
Job Types: Full-time, Permanent
Pay: Up to AED5,000.00 per month
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