Marina Workshop Clerk

Role summary

Workshop administration

• Create and share service quotations; create and maintain job cards and work orders.
• Open service jobs after customer approval, record service requests, monitor progress, and update daily status reports.
• Maintain physical and electronic filing systems and archive workshop documentation.

Service and customer coordination

• Track vessel arrivals, haul-outs, launches, and maintenance schedules; follow up on completion timelines and report delays.
• Schedule service appointments and technician allocation as directed by management.
• Receive customer inquiries, assist with bookings, prepare quotations and estimates under service advisor supervision, and follow up on approvals and documentation.
• Maintain customer records and service histories; support invoicing and payment processing.

Billing and documentation

• Compile job costing information and service reports, allocate technician labor hours to work orders, and verify invoice documents.
• Assist Finance with invoices, track parts consumed, and follow up on documentation needed for billing.
• Maintain service records, maintenance histories, certificates, and inspection reports; support warranty claims and vessel-movement documentation.
• Follow company procedures and assist with internal and external audits.

Qualifications

• The source states “2/5 years” of administrative experience, working with ERP systems.
• Invoicing, cost tracking, data entry, and document control skills.
• Excellent organization, attention to detail, time management, and multitasking capabilities.
• Confident speaker and team player.