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oracle

Manual Tester

CDx
UAE
Mid
Onsite
Discovered 5 days ago

Full Job Posting

Role & Responsibilities

  • Design and execute comprehensive test scenarios for contact center platforms including IVR, conversational AI, routing, and system integrations
  • Validate configurations and customizations of IVR workflows, call routing logic, and customer interaction journeys
  • Perform functional, integration, regression, and API testing across contact center systems and airline operational platforms
  • Monitor system performance during testing cycles, identify defects, and support troubleshooting and root cause analysis
  • Ensure system stability, scalability, and reliability in high-volume contact center environments
  • Validate data accuracy across reporting, WFM, quality monitoring, and analytics systems
  • Collaborate with Product Owners, architects, IT teams, and vendors to ensure high-quality releases and seamless deployments
  • Contribute to test automation, process improvements, and continuous enhancement of QA practices
  • Technical Qualifications
  • You can look forward to:
  • Gaining deep domain expertise in the (TTL) Travel, Transportation & Logistics domain
  • Working with the latest technologies & cutting edge tools to redefine the travel sector
  • Enjoying the many benefits of a stable SaaS based product company
  • Partnering with some of the biggest airlines, busiest airports, top tour & cruise providers, well known hotel chains, and large energy companies to augment their mission-critical operations
  • A diverse, global work culture with some of the brightest minds in the industry
  • A competitive benefits package, flexible work life polices, transparent rewards & recognitions, continuous learning and development, medical benefits, and fun at work policies.
  • Equal Employment Opportunity Statement
  • We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran’s status or any other characteristic protected by law.

Qualifications

  • Hands-on experience with NICE / Genesys / similar contact center platforms (IVR, ACD, CTI, routing)
  • Familiarity with cloud platforms (AWS/Azure) and modern architectures (microservices, containers)

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