MANAGING DIRECTOR / CHIEF OPERATING OFFICER (Healthcare Turnaround)
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Key skills for this role
About the Role
We are not looking for an Operations Manager. We are looking for the person who can transform an underperforming premium healthcare clinic into one of Dubai’s leading aesthetic and wellness centers.
Key Skills for This Role
Full Job Posting
Overview
We are not looking for an Operations Manager.
We are looking for the person who can transform an underperforming premium healthcare clinic into one of Dubai’s leading aesthetic and wellness centers.
If your expertise is supervising reception or managing daily operations only, this role is not for you.
This role is for someone who has successfully built, scaled, restructured, or turned around private healthcare businesses.
About Us
- First Class Clinic is a premium multidisciplinary healthcare facility located in Jumeirah, Dubai, offering:
- Dermatology
- Plastic Surgery
- Dentistry
- Laser
- Beauty Therapy
- Longevity Medicine
- Nutrition
• Chiropractic & Physiotherapy
- Regenerative Medicine
- We have the infrastructure, location, doctors, and investment.
- We now require exceptional leadership.
Mission
Within 12 months your mission is to transform First Class Clinic into one of Dubai’s highest-performing premium clinics.
You will be accountable for profitability—not activity.
Your Deliverables
Within your first 90 days you will deliver:
Financial
- Complete financial audit
- Profit & Loss analysis
- Cash-flow forecasting
- Department profitability
- Doctor profitability
- Room profitability
- Cost reduction strategy
Revenue
- Increase revenue through:
- Better doctor utilization
- Better patient conversion
- Better retention
- Better marketing ROI
- High-ticket procedures
- Corporate partnerships
- Membership programs
Operations
Build systems that allow the owner to step away from daily firefighting.
Implement
- SOPs
- KPIs
- Dashboards
- Reporting systems
- Accountability structure
- Procurement controls
- Inventory controls
- Quality assurance
Human Resources
Recruit and retain top talent.
Manage
- Doctors
- Nurses
- Front desk
- Sales
- Marketing
- Administration
- Create a high-performance culture.
Compliance
- Ensure full compliance with:
- DHA
- NABIDH
- Infection Control
- Licensing
- Medical Records
- Audit Readiness
Marketing & Sales
Work closely with marketing.
Own
- Lead generation
- Lead conversion
- Sales scripts
- Call center performance
- Marketing ROI
Leadership
You must be capable of leading a multidisciplinary medical team.
You will coach, mentor and hold people accountable while maintaining a positive and professional culture.
Mandatory Experience
Minimum 10 years in private healthcare management.
Demonstrated experience managing clinics or hospitals generating multi-million AED annual revenue.
Strong financial management experience.
Experience building KPIs and dashboards.
Experience scaling healthcare businesses.
Strong knowledge of DHA regulations.
Excellent leadership and communication skills.
Experience recruiting doctors and specialists.
Competitive fixed salary plus a performance-based bonus linked to measurable business results.
Candidates should be prepared to present a 30-60-90 day turnaround plan during the interview process and demonstrate, with evidence, how they have improved performance in previous healthcare organizations.
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