Manager, Workplace Operations - 12-Month Contract

Role overview

Responsibilities

• Lead customer-focused service and support day-to-day workplace operations, service delivery, and sustainment.
• Optimize workload and support coverage; manage workplace processes and service standards.
• Support recruitment, retention, development, succession planning, and team engagement.
• Track service volumes, trends, capacity, activities, and sustainment using centralized tools.
• Manage relationships with real estate, building operators, property managers, vendors, partners, and leaders.
• Resolve workplace requests and escalations involving facilities, technology, amenities, security access, keys, and storage.
• Support employee engagement events and workplace needs through in-person and virtual channels.
• Lead Workplace Leadership Committees and manage administrative and financial activities, including invoices, expenses, budgets, savings, and KPI reporting.
• Support business continuity, occupational health and safety, fire and safety, incident management, and compliance with bank standards.

Requirements

• University degree in Business Administration or 5+ years of related experience, including team leadership.
• Strong knowledge of workplace operations, policies, procedures, service standards, and controls.
• Strong organization, prioritization, time management, communication, and interpersonal skills.
• Experience coaching, developing, and motivating teams in a service-oriented environment.
• Knowledge of bank HR policies, legal requirements, supervisory techniques, and conflict resolution.
• Ability to analyze data, identify trends, recommend improvements, and resolve problems.
• Strong Microsoft Office skills, including Excel, PowerPoint, data management, MS Teams, SharePoint, Viva Engage, and Power BI.

Workplace context

• The role supports workplace environments both in person and virtually; no specific work arrangement is stated.

What the role offers

• The role offers leadership impact on employee experience and workplace operations, cross-functional exposure, and opportunities for learning and development.