Manager, Wealth Solutions Operations (UAE national)

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We're an international bank, nimble enough to act, big enough for impact.

For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

The individual should develop and manage stakeholder relationships across Wealth & Retail Banking products, distribution, compliance, risk and operations and ensure comprehensive understanding of business and risk strategy, plans and performance and processes related to Wealth Solution with linkage to Retail banking.

Closely follow latest policy and procedures in Wealth Solution and also related products & processes on retail banking or business banking like client due diligence, anti-money laundering, roll out of Group policies and procedures.

Ensures that the work is performed in accordance with Management standards, Process Guides, the agreed customer service standards, operational risk requirements and regulatory controls.

Ensure all processes are documented, up-to-date and being effectively implemented by the operations team in Dubai and Chennai.

Highlight inherent risk within processes to Management so as to ensure bank risk is kept to the minimum.

Improve current processes using Operational Excellence methodology and tools across all products/functions and drive continuous improvement discipline through standard work.

Work with the WM (Wealth Management)Products team to set targets for Service Level Agreements, Turnaround time, productivity and accuracy measures and ensure robust performance tracking and communication of benefits and results.

Follows rigorously Service Level Agreements established with key internal departments to effectively and efficiently maintain relationships with them.

Provides timely data/information in preparation of reports/returns required by Group, regulators and Tax authorities

All Bancassurance, wealth lending, securities and Mutual Funds applications are timely processed.

Ensure compliance of AML, CDD policies & procedures in accordance with Group and Local Regulatory guidelines.

Support new product launches, special projects together with representatives of the WM Products team.

Ensure that all processes/practices in the Unit comply with the Bank’s risk and compliance procedures to minimize security and risk exposure.

Formulate improvements in operating procedures in order to effectively manage risks and create a robust control environment.

Ensure adherence to all CST (Control Sample Testing), HCL (Health Check List) and ORF (Operational Risk framework).

Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.

Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.

This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Banking/Financial Advisory firms background

Coordination and execution

Strong communication and interpersonal skills

Strong MS Word, Excel and Presentation skills

Project management and implementation

Bachelor’s degree

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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