Manager - Vendor Management

Role purpose

Vendor governance and relationships

• Coordinate vendor governance discussions and provide insights and reporting for strategic partner portfolio management.
• Create and maintain strategic and preferred vendor profiles through market research.
• Establish guidelines and processes for managing strategic partner relationships.
• Support stakeholder onboarding to the Strategic Business Review program, agenda shaping, and action-item follow-up.
• Identify business challenges and co-innovation opportunities; conduct market research, competitor analysis, and vendor or technology scouting.
• Compile and analyze data to inform co-innovation strategies.

Vendor performance and contracts

• Track, report, and analyze preferred vendor performance using SLAs, KPIs, and business satisfaction surveys.
• Assist in defining and refining KPIs and reporting them consistently to senior leadership.
• Resolve stakeholder contract inquiries and assist with contract change management.

Resource management and reporting

• Validate vendor consumption data, resource units, calculations, volume pricing adjustments, and project statements of work using established processes.
• Analyze consumption trends and provide input to ensure effective use of resources.
• Provide input to finance forecasts, business cases, and budget plans; analyze external labor productivity.
• Develop and maintain Power BI reports, dashboards, and data models; create stakeholder visualizations and implement data governance procedures.

Qualifications and experience

• Four-year college degree or commensurate work experience.
• 1–2 years of experience in Vendor Relationship Management, Governance, or Procurement.
• 1–2 years of Financial Management experience is preferable.
• 1–2 years of experience in the relevant environment is preferable.
• 1–2 years of Contract Management experience.
• 1–2 years of experience with Power BI and data visualization.

Technical and professional skills

• Strong analytical skills and attention to detail; strong MS Office skills, especially Excel, Word, and PowerPoint.
• Proficient written and spoken English; medium-to-high understanding of commercial contracts; knowledge of Vendor Management tools.
• Able to work independently, manage competing time-sensitive priorities, and collaborate in a virtual team environment.
• The description also emphasizes communication, organization, proactive problem-solving, relationship building, negotiation, stakeholder influence, and resilience.