Manager, Treasury Technology.Injaz-TCM & Wealth Platforms-Trading Systems(2020).MIT
Skills
About This Role
Overview
- -- Responsible for managing the various Front office Trading and Sales desk Business production support & deliverables for the most critical Trading application of the bank, Fin mechanics Converge (FMC)
- Developing and executing the Business support strategy for Business and technology by achieving objectives and goals.
Responsibilities
- include, guiding and mentoring the team and delivering unique service by providing high quality of support.
- The role delivers Business analysis and support solutions to fulfil business and functional requirements.
- Accountable for supporting Trading applications that can impact the bank with huge financial losses, reputational issues, regulator warnings/penalties any operational losses.
- Responsible for functional specification documentation, various coordination with different trading desks, and support is made available on the trading floor within agreed SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls throughout the project life cycle.
- Participate in various Capex Change the Bank initiatives that require vendor and inter team coordination and ensure project requirements are transformed into efficient technical solutions.
- Key Result Areas- Effectively manage Application platforms and responsible for stability, monitoring and control, capacity management and incident management of the most critical application of the bank.
- Responsible for achieving agreed SLAs
- Conduct system analysis and provide support in response to user issues
- Provide Business and functional expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.
- Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution.
- Manage solution documentation (System Requirement Specifications - SRS) describing deliverables to meet requirements.
- Manage issue resolution activities by guiding & assisting development team and building a good functional rapport with various interface partner teams
- Verify production support SOPs and documentation.
- Verify root cause analysis (RCA) arising from production system disruption.
- Monitor applications to ensure adequate system resources to process at production standards.
- Provides guidance, information and instruction to other staff requiring broader subject knowledge.
- Operating Environment, Framework and Boundaries, Working Relationships- Interact with management and project stakeholders from various business and support functional areas.
- Plan and review projects, MBOs, SLAs and Incidents.
- Ensure that the management is (at all times) informed of all risks, issues and their status.
- Adhere to banks operational risk policy.
- Member of the Support/ Parameterization team working on assigned tasks, project activities and IT initiatives.
- Co-ordinates with members and other functional teams and provides oversight for resolution of support calls from off-shore. Work with team members participating in shadowing and training activities.
- Adhere to information controls and security frameworks/procedures, including change and incident management process.
- Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.
Problem Solving
- Ability to break down complex issues and identify most important and relevant information and options.
- Ability to present and discuss problems with others toward permanent solution.
- Investigate and understand the cause of defects raised.
- Interpret, understand and resolve user support issues.
- Ability to perform root cause analysis.
- Recommend solutions to system or process obstacles.
Decision Making Authority & Responsibility
- Responsible to design functional solutions to business requirements.
- Prepare and maintain documentation.
- Use effective judgement to weigh different options for achieving better results within appropriate timeframes.
- Highlight any concerns affecting workplace deliverables.
Knowledge, Skills and Experience
- Cross border team interaction and handling experience.
- Strong business orientation, domain knowledge to comprehend user requirements.
- Strong organizational, team building
- Engineer / Post Graduate with 10+ years of experience in Treasury Platforms hands on experience with product designing and implementation.
- Should have worked on the Product Designing and implementation with respect to Business requirements
- BS/B.Tech Degree, MS/M.Tech. preferred.
- More than 10+ years of experience in similar role with concrete evidence of direct management of complex end-to-end systems implementations of Programs.
- Expert knowledge of new trends in the Market as they relate to Technology and experience in implementations of these Treasury and wealth technology solutions.
- Expert in implementations methodologies, including Waterfall and Agile, and in the usage of reporting and tracking tools.
- Strong understanding of SDLC process
- Strong inter personal communication skills
- Experience in Banking Production Support is an advantage
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