Manager, Trading Operations

About ASX

Team and role

Responsibilities

• Facilitate fair, orderly and transparent markets by monitoring activity against rules and procedures and supporting market participants.
• Manage team operations, resolve trading operations issues and customer queries, and meet regulatory requirements.
• Lead and mentor staff, provide performance feedback and ensure compliance with ASX policies.
• Lead incident management and coordinate resolution of operational issues with stakeholders.
• Manage customer readiness for new products and client onboarding.
• Allocate resources and coordinate rotations to support stable operations in a hybrid working environment.
• Update operational procedures and risk controls and meet audit requirements.
• Operationalize new products, services and technology upgrades to improve client service.
• Manage external user test environments, system maintenance, technical issues, system accreditations and user acceptance testing.
• Contribute to monthly, quarterly and annual reporting.
• Coordinate core system issue resolution, maintenance, upgrades and technical issues.
• Engage brokers, vendors and stakeholders and implement improvements to reduce operational risk, improve customer experience and build resilience.

Required experience and qualifications

• Previous experience leading a team in a fast-paced, deadline-driven operational environment.
• Experience leading a customer-facing team delivering exceptional service.
• Excellent written and verbal communication skills.
• Experience writing operational analysis and commentary reports for senior management or Boards.
• Extensive knowledge of Australian financial markets, listed products, governing rules and market operations.
• Exposure to financial markets in a broking or market operations environment.
• Able to make decisions and think critically in high-intensity situations while remaining calm under pressure.
• Strategic thinking and strong collaboration with a broad range of stakeholders.

Nice to have

• Project implementation experience.
• Knowledge of ASX Trading, Clearing and Settlement internal systems and processes.
• Technical and operational knowledge of the integrated ASX and ASX 24 environments.

Work arrangements

• ASX supports flexible working and offers hybrid working options.