Manager Testing/QA

Role overview

Customer and delivery responsibilities

• Manage test planning, preparation, and execution in adherence to system-testing standards.
• Coordinate test planning and support with business, CIO, infrastructure, and other partners.
• Create testing strategies, plans, and project documentation using risk analysis and the selected development methodology.
• Manage review and sign-off of strategies, plans, schedules, estimates, test cases, dashboards, defect logs, and closure reports.
• Communicate testing impacts of scope changes to project managers, including timeline, cost, and risk.
• Participate in test-case creation and execution when needed; support reusable manual and automated test scripts.
• Lead defect and status calls, track fixes and retesting, and report status using daily dashboards and standard quality metrics.
• Develop consistent operational QA processes and integrate them into technology delivery practices.
• Manage intake, demand, schedules, risk assessments, testing estimates, staffing, scope, budgets, and milestones.
• Manage business-partner relationships and advise IT and business groups on testing methodologies and standards.

Governance and team leadership

• Ensure testing follows prescribed processes, risks and issues are escalated, and contingency plans are developed with stakeholders.
• Protect production environments and follow information security and privacy policies.
• Implement quality, operational, and service-management processes and support audit reviews of test artifacts.
• Track financial actuals against estimates, forecast costs and resources, and manage departmental plans and budgets.
• Coordinate testing resources across work streams and ensure resources are used effectively.
• Set team objectives, provide leadership and technical guidance, and develop team expertise to meet enterprise demand.
• Coach, develop, recruit, and manage team members; support performance and development planning.
• Prioritize work, coordinate resources to meet deadlines, and build relationships across business and technology teams.
• Coordinate multiple testing initiatives and develop strategies to improve testing methods and optimize activities across projects.

Experience and qualifications

• Undergraduate degree or technical certificate required; graduate degree preferred.
• At least 7 years of relevant experience.
• Strong knowledge of QA methodology, best practices, and processes.
• Knowledge of project financial management and reporting, business or delivery practices, and IT quality-delivery processes.
• Knowledge of external industry trends relevant to the role.

Pay details

• Base pay range is CAD $96,900–$136,800; the posting does not state a pay period.

Hours

• The posting lists 37.5 hours.

Work location

• Work location listed as Toronto, Ontario, Canada.