Manager, Technology Operations

Analyze fulfillment performance, customer feedback, and operational data to identify opportunities and root causes.

Lead cross-functional efforts to resolve complex Delivery and Pickup customer and operational issues.

Translate business needs and operational insights into clear requirements and scalable solutions with Product and Engineering.

Drive initiatives from discovery through testing, launch, performance validation, and continuous improvement.

Establish operating mechanisms, manage dependencies, and drive accountability across partner teams.

Identify recurring issues and translate near-term operational learnings into longer-term capability improvements.

Use data and operational judgment to surface risks, recommend actions, and influence decisions.

Strong analytical problem-solving skills and ability to turn data and insights into action.

Experience in eCommerce, fulfillment, operations, supply chain, product operations, or related fields.

Technical and business fluency to navigate interdependencies across operations, product, and technology and translate needs across stakeholders.

Ability to independently drive complex, cross-functional work from ambiguity to measurable outcomes.

Strong operational judgment, balancing customer experience, business impact, scalability, and execution constraints.

Excellent communication, stakeholder management, ownership, and intellectual curiosity, with the ability to understand complex problems and drive alignment.

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.