Manager | Technology Delivery Risk QRS

Overview

Key Responsibilities

• 1) Priority Deal & Pursuit Risk Management (High/Medium)
• Own and manage allocated opportunities end-to-end, with a focus on priority deals.
• Provide high-touch support throughout the pursuit lifecycle, ensuring risks are identified early and addressed pragmatically.
• Provide specialized support in daily/regular risk consultations with Risk, Bid/Pursuit, and Quality teams to surface and manage risks early in the cycle.
• Drive prioritization of assigned high/medium priority items and ensure timely progression to decision points.
• 2) Technology Delivery Risk Advisory (SAP / ServiceNow / Oracle / AI)
• Collaborate with Delivery Transformation and business stakeholders to understand proposed solutions and delivery models for enterprise technology programs (e.g., SAP transformations, ServiceNow implementations, Oracle ERP/HCM, AI-enabled components).
• Identify delivery risks across scope, dependencies, environments, integrations, data, security, testing/QA, cutover, hypercare, and operating model readiness.
• Advise pursuit and delivery teams on optimizing risk-reward trade-offs while maintaining governance compliance.

3) Contracting, T&Cs, SOWs, and Change Control

• Support critical T&C negotiations during the bid phase under the Client Contracting Governance Framework.
• Perform commercial review of ranked contracts (as applicable), aligned with Central Contracting approvals and governance requirements.
• Partner with Contract Management and Engagement teams to construct and refine SOWs and manage complex change requests, ensuring clarity on scope, assumptions, acceptance criteria, milestones, and commercials.
• Ensure appropriate QA checks are embedded (e.g., deliverables, acceptance, warranty, limitation of liability, IP, data protection, subcontracting, and dispute mechanisms).

4) Engagement Governance & Issue Management

• Participate in governance for high-risk engagements, including escalations such as change disputes, demand letters, payment notices, and other contractual/commercial events.
• Coordinate a rapid response approach by assembling/working with Risk Managers, Contract Managers, and Quality champions to mitigate exposure and stabilize delivery.

5) Stakeholder Management & Cross-Functional Leadership

• Partner with Portfolio and Offering leaders to review high-priority opportunities and engagements, highlighting risk mitigations and any relevant client history through monthly calls, 1:1s, and structured checkpoints.
• Act as a bridge across Legal, Delivery, Quality, and Commercial teams to drive aligned decisions and a consistent risk posture.

6) Service Levels & Responsiveness

• Meet defined SLAs, including turnaround within hours for high-priority items.
• Maintain clear documentation of risks, mitigations, approvals, and decisions to support auditability and governance.
• Leadership capabilities:
• Builds own understanding of our purpose and values; explores opportunities for impact.
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
• Understands expectations and demonstrates personal accountability for keeping performance on track
• Actively focuses on developing effective communication and relationship-building skills
• Understands how their daily work contributes to the priorities of the team and the business.