Manager Stakeholder & Administration

Overview

Strategic Leadership & Administrative Governance

• Lead strategic planning and execution of administrative services across the division.
• Define and implement administrative policies, procedures, and SOPs.
• Provide executive direction for facility initiatives, refurbishments, and space planning.
• Ensure development and enforcement of SOPs for facility operations, office support, and vehicle usage.

Facilities Oversight & Infrastructure Development

• Oversee infrastructure enhancement, refurbishments, and office space reconfiguration.
• Set strategic priorities for maintenance and service delivery with FM teams.
• Approve space plans and seating layouts.
• Drive vendor performance and ensure SLA/KPI compliance.
• Oversee building maintenance, including MEP systems, utilities, painting, waterproofing, and parking.
• Monitor facility management performance, handle complaints, and ensure timely contractor response.
• Conduct monthly contractor evaluations and ensure complaint resolution.
• Oversee bi‑annual facility inspections and action plans.
• Ensure employee satisfaction with the office environment.

Administrative Support & Resource Planning

• Oversee procurement requests for office equipment, furniture, and supplies.
• Coordinate relocations and departmental moves.
• Establish resource allocation strategies and support planning.
• Lead minor refurbishment and renovation projects.
• Ensure projects are delivered on time, within scope, and within budget.

Protocol Management & Relations

• Represent the organization in high‑level interactions with government and external stakeholders.
• Oversee stakeholder engagement plans aligned with CP&C objectives.

People Development & Team Leadership

• Lead and develop the administration leadership team.
• Ensure delegation, accountability, and performance improvement through structured meetings and coaching.
• Review performance metrics and address operational gaps.
• Collaborate with HR on workforce planning, talent acquisition, and team development.

Financial Management & Compliance

• Prepare and secure annual budgets for logistics, facility management, manpower outsourcing, fleet management, and office supplies.
• Manage administrative budgets, forecasting, and expenditure control.
• Approve financial and operational reports for informed decision‑making.
• Ensure compliance with internal controls, governance frameworks, and regulatory requirements.
• Manage procurement activities, including PR generation and budget validation.
• **Requirements & Skills**

Top Competencies

• **Strategic planning** and organizational development
• **Communication and interpersonal skills**
• **Stakeholder and protocol management**
• **Budgeting and cost control**
• **Facilities and vendor management**
• **Decision‑making and problem‑solving**
• Strong understanding of government and regulatory processes
• Cultural sensitivity and diplomacy

Education

• Bachelor’s degree in Business Administration, Management, or related field (Master’s preferred).

Experience

• 8–10 years of progressive administrative experience.
• 3–5 years in a managerial or leadership role.
• Proven experience managing large teams, protocol functions, and stakeholder engagement in complex organizations.