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Manager, Solution Engineer (Onsite Plano,TX)

Samsung
Texas, USA
Full-time
Manager · 6+ years experience
Onsite
Discovered 2 days ago
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Full Job Posting

Key Responsibilities

  • Solutions Architecture & Technical Support
  • Serve as the Subject Matter Expert (SME) for Samsung Hospitality Televisions and software solutions (e.g., Lynk Cloud), as well as other Samsung Digital Signage Solutions.
  • Provide pre-sales engineering support to internal team, system integrators, and end customers.
  • Assist system integrators and end customers in optimizing the usage of hospitality TVs and software solutions, including customization and integration with existing systems.
  • Address technical issues related to Samsung B2B display solution products across North America.
  • Partner Management
  • Manage relationships with System Integration Partners in the hospitality and healthcare sectors, focusing on product validation, feature requests, and market insights.
  • Collaborate with device and solution providers to expand the reach of Samsung displays and solutions.
  • Demo, Training & Event Support
  • Maintain and demonstrate portfolio of Samsung displays and solutions at Samsung Connected Experience Center
  • Provide product and solution trainings to partners and customers.
  • Manage Test Lab and conduct evaluations on new product readiness, support solution certifications, conduct interoperability testing, and test partner solutions.
  • Deliver training sessions and demonstrations to internal sales teams, partners, and customers.
  • Additional Responsibilities
  • Be available for after-hours work to coordinate with international counterparts.
  • Travel domestically and internationally as required.
  • Skills and Qualifications
  • Qualifications & Requirements
  • Education:
  • Bachelor's degree in Computer Science/Engineering, or Electrical Engineering
  • Experience:
  • 6 years of experience in solution engineering or similar role in the hospitality vertical.
  • Technical Expertise:
  • Have technical knowledge of the programming languages and various other operating systems – HTML, JavaScript, jQuery, Node, Python, etc
  • Strong understanding of IT systems, IP networks, hospitality televisions, and the hospitality industry.
  • Soft Skills:
  • Exceptional presentation, interpersonal, and communication skills (oral, written, and non-verbal).
  • Proficiency in Microsoft Office Suite and Salesforce.
  • Travel & Flexibility:
  • Willingness to travel frequently and adapt to unplanned business trips.
  • Proactive, flexible, and adaptable personality.
  • Work Ethic:
  • Self-starter with a business/task/project-oriented mindset; ability to see tasks through to completion.
  • Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
  • Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
  • Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
  • To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.
  • Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
  • At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
  • Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
  • Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
  • Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Qualifications

  • 6 years of experience in solution engineering or similar role in the hospitality vertical.
  • Have technical knowledge of the programming languages and various other operating systems – HTML, JavaScript, jQuery, Node, Python, etc
  • Strong understanding of IT systems, IP networks, hospitality televisions, and the hospitality industry.
  • Exceptional presentation, interpersonal, and communication skills (oral, written, and non-verbal).
  • Proficiency in Microsoft Office Suite and Salesforce.
  • Willingness to travel frequently and adapt to unplanned business trips.
  • Proactive, flexible, and adaptable personality.
  • Self-starter with a business/task/project-oriented mindset; ability to see tasks through to completion.
  • Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
  • Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
  • To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.
  • Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
  • At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
  • Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
  • Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
  • Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Preferred Qualifications

  • Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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