Manager - Smart Solution Infrastructure

Section I: Job Purpose

Section II: Key Responsibilities

• Design Development and Management of Smart Solutions
• Lead the design and implementation of IoT based smart solutions for the existing and ongoing projects, focusing on smart Community/buildings, environmental monitoring, energy efficiency, security, smart parking, cloud platforms, etc.
• Manage and oversee implementation of the overall Digital Twin platform for effective management of smart solutions.
• Should be able to integrate smart devices using protocols like MQTT, Zigbee, Z-Wave, KNX, OSDP, Wiegand, BLE, and NFC.
• Monitor IoT network performance and troubleshoot any issues related to system integration or device connectivity.
• Manage and configure controller, gateways, online hub, readers, Intercom, ANPR etc.
• Close collaboration with enterprise business application team to provide smart digital solutions integrated with business applications.

System Configuration & Device Management

• Manage system-level configuration for (but not limited to):
• IoT Controllers and Hubs

• ANPR (Automatic Number Plate Recognition) Systems

• Smart Readers (Biometric, RFID, BLE/NFC enabled)

• Intercoms, Access Terminals, Smart Locks

• Ensure seamless data flow and system operations via real-time communications.
• Digital Twin platform.

IT Infrastructure

• Working knowledge of enterprise-wide Wi-Fi, LANs, WANs, VLANs, VPNs etc.
• Working knowledge of TCP/IP protocol stack, Data bases, network design, firewalls, Active Directory, SSO, MFA, encryption technologies, certificate services, system monitoring, and management.
• Experience with cloud-based infrastructure such as Office 365, AWS and Azure is preferred.
• Experience with enterprise ticketing systems (e.g., Manage Engine, ServiceNow).
• Strong Knowledge of fibre and copper cables.

System Integration and Deployment

• Oversee end-to-end deployment of IoT/ smart devices across properties, ensuring smooth integration with existing building management systems (BMS), Existing ARM applications (i.e. Salesforce, Office 365, Mobile Apps) and continuous data monitoring.
• Ensure seamless integration of IoT, security systems, and property management platforms for cohesive and efficient ICT infrastructure.

Data Analytics and Reporting

• Collect and analyze IoT device data to generate insights that optimize property management decisions, such as energy use, HVAC, lighting, utility management, etc.
• Use data-driven strategies to reduce costs, improve efficiency, and enhance property performance.
• Provide regular reports on system health, performance, and potential security risks to management
• Maintenance and Troubleshooting
• Regularly assess the health and performance of smart systems and ICT infrastructure, ensuring they meet operational, security, and compliance standards.
• Identify, troubleshoot, and resolve technical issues related to IoT networks and devices to minimize downtime.
• Security and Compliance
• Implement security measures for smart systems, including encryption and secure device authentication, to protect property and tenant data.
• Ensure systems adhere to industry regulations, data privacy laws, and security standards, including GDPR ISO/IEC 27001 and CIS controls framework.
• Collaboration and Support
• Work with facility management, development, and IT teams to deliver smart solutions that align with business goals and improve resident experiences.
• Provide training and ongoing technical support to non-technical teams to ensure the effective use and maintenance of smart systems.

Continuous Improvement

• Stay updated on the latest technologies and trends to propose innovative solutions that improve building operations and tenant engagement.
• Continuously enhance the performance, scalability, and efficiency of smart solutions across properties.

Project Management

• Lead the implementation of ICT and smart solutions, ensuring timely delivery, within budget, and meeting milestones.
• Coordinate with projects and FM teams to oversee the installation, configuration, and ongoing maintenance of IoT/smart systems, network, and security systems.

Minimum Qualification

• Bachelor’s degree in information technology, Computer Science, Electrical, or a related field.
• Certifications (Preferred):
• CCNA
• IoT Standards (e.g., KNX, Zigbee, Z-Wave, OSDP)
• Smart City solutions.

Experience

• Minimum 10 to 12 years of proven experience in managing ICT and smart solutions infrastructure, with a strong focus on IoT based solutions, home automation, Access Control Systems, CCTV, mobility, parking management, etc.
• Previous experience in implementing smart community/building technologies in real estate industry is required.
• Proven experience with:
• SDK-based mobile app integration.
• Smart parking, home automation, and ANPR solutions
• Protocols such as MQTT, Zigbee, OSDP, KNX, and Wiegand
• Expertise in networking, server management, cloud solutions, and security standards.
• Familiarity with smart city infrastructure, including smart solutions for Parking Management, Visitor Management, energy management, Mobility and sustainability initiatives.
• Familiarity with the integration of building management systems (BMS) and energy management systems (EMS).

Skills

• Proficiency in planning and designing smart city infrastructure.
• Deep understanding of IoT device ecosystems, controllers, and integration layers.
• Strong understanding of IP networking, cloud platforms, and security principles.
• Practical knowledge of system interoperability, mobile SDKs and 3rd party integrations.
• Excellent communication skills to convey complex information to technical and non-technical stakeholders.
• Experience with AI-driven surveillance systems.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Capable of managing multiple projects.