Manager, Site Reliability Engineering

Education and Experience:

• Bachelor's degree in Business, Computer Science or related field required
• Equivalent years of relevant work experience may be accepted in lieu of required education
• Six (6) years of relevant IT experience, to include experience with monitoring tools such as Dynatrace, Spunk, ServiceNow, Robotic Process automation required
• Three (3) years of IT lead or management experience required
• Experience designing, developing, and providing operational support for distributed systems software in a microservice-style infrastructure required
• Experience using Docker and Linux containers required
• Competencies, Knowledge and Skills:
• Strong leadership skills with the ability to inspire cross-functional teams and align IT initiatives with business goals
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
• Demonstrated ability to drive the adoption of site reliability culture and practices within a team
• Ability to lead a small team to look for roadblocks, run tests, and solve related problems
• Fluency in at least one programming language such as (e.g., Python, Java,.Net, etc.)
• Proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Proficiency in continuous integration and continuous delivery tools (e.g., Ansible, GitLab, Terraform, etc.)
• Ability to communicate ideas and solutions in a clear and organized manner
• Ability to provide clear and effective presentations
• Strong familiarity with ServiceNow ITOM
• Expert with Dynatrace, Splunk and Solar Winds Monitoring Platforms
• Familiarity with Microsoft Azure infrastructure networking, compute, and storage primitives
• Knowledge of code management with Git and GitHub workflows
• Knowledge of Splunk Search Processing Language (SPL)
• Splunk IT Service Intelligence platform knowledge
• Excellent analytical and problem-solving skills
• Excellent communication skills and ability to collaborate with IT and business teams effectively
• Comfortable with a 24/7/365 always-up, always available production service
• Familiarity with Incident management, ITIL
• Licensure and Certification:
• ITIL Foundation or Practitioner certification preferred. preferred
• Relevant cloud, Kubernetes, or SRE certifications are a plus. preferred
• Working Conditions:
• General office environment; may be required to sit or stand for extended periods of time
• Travel is not typically required
• Compensation Range:
• $94,100.00 - $164,800.00
• CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
• Compensation Type (hourly/salary):
• Salary
• Organization Level Competencies
• Fostering a Collaborative Workplace Culture
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business
• This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
• Brand=CareSource

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

Preferred Qualifications

• ITIL Foundation or Practitioner certification preferred. preferred
• Relevant cloud, Kubernetes, or SRE certifications are a plus. preferred
• CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.