Manager Site Reliability Engineer

At Sana Commerce, we're looking for a Manager SRE to build & manage our global SRE team that manages and monitors all installed systems, environments and infrastructure and resolves issues that come in through our notification system.

What you'll be doing:

• Leading the SRE team, setting objectives, and guiding the team towards achieving high reliability while balancing cost and performance SLAs.
• Collaborating with platform & product engineering teams to embed reliability and operational best practices into the software development lifecycle.
• Developing and implementing SRE policies and practices, including service level objectives (SLOs), service level indicators (SLIs), and error budgets.
• Driving automation across operations to reduce toil, improve system performance, ensure scalability, with a reasonable amount of allergic response towards repetitive manual work.
• Overseeing incident management, post-mortem analyses, and root cause investigations to prevent future outages and enhance system reliability.
• Facilitating capacity planning and scalability exercises to manage growth and ensure the efficient use of resources.
• Facilitating disaster recovery plans & testing to ensure business continuity for our customers webstores.
• Encouraging a culture of continuous improvement by mentoring team members and fostering innovation within the team.
• Staying up to date with the latest trends and technologies in SRE and advocating for their adoption where appropriate.

What you'll bring:

• Bachelor s or Master s degree in Computer Science, Engineering, or a related technical field.
• At least 5 years of experience in Site Reliability Engineering, with 2+ years in a leadership or management role.
• Proven, hands-on expertise in Microsoft Azure, including designing, deploying, and managing cloud-native infrastructure. Experience with container orchestration (e.g., Kubernetes) is required.
• A deep understanding of network protocols, load balancing, and high availability configurations.
• Experience in applying software development solutions to SRE and familiarity with programming languages such as (preferably) PowerShell and C# or else Python, Go, Java etc.
• Experience with automation tools, infrastructure as code (e.g., Terraform, Ansible).
• Proficiency in monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack) and in implementing comprehensive monitoring solutions. Dynatrace knowledge is a plus.
• Excellent problem-solving skills, with a proven ability to tackle complex issues under pressure.
• Outstanding leadership qualities, with a track record of mentoring and developing high-performing teams.
• Exceptional communication and collaboration skills, capable of working effectively with cross-functional teams.