Manager, Simulation Center

About The Role

Responsibilities

• Simulation Operations and Technology
• Oversees the setup, operation, maintenance, and troubleshooting of simulation technology across all zones, including high-fidelity manikins, task and part-task trainers, virtual and augmented reality platforms, surgical and procedural trainers, and audiovisual capture and debriefing systems.
• Develops and maintains standard operating procedures for each zone.
• Operates simulation and audiovisual equipment, follows scenario flow, and makes real-time adjustments during sessions.
• Coordinates repairs and warranty work and liaises with manufacturers on maintenance, updates, and technology changes.

• Multi-Zone Center Management

• Manages the daily operation of the center's distinct zones: virtual and immersive reality, surgical training, procedural and task training, OSCEs, interprofessional team training, and wet lab.
• Oversees wet lab operations, including biosafety, the handling and disposal of specimens or models, and compliance with relevant health, safety, and regulatory requirements.
• Prepares zones and equipment for scheduled activities and ensures readiness and turnaround between sessions.

• Life Support Program Management

• Manages the day-to-day operation of the Life Support program, including BLS, ACLS, PALS, and Heartsaver CPR and AED courses.
• Coordinates the American Heart Association (AHA) Training Center relationship and oversees program administration so courses are delivered and documented in line with AHA requirements.
• Schedules courses, coordinates the instructor pool, and tracks certifications, renewals, and mandatory training compliance across the organisation.
• Maintains life support equipment, manikins, and consumables and ensures readiness for scheduled courses.
• Partnerships and Business Development Support
• Identifies potential opportunities for partnerships and new services and brings them to the Director for consideration.
• Prepares proposals, costings, and business cases for review and approval by the Director.
• Coordinates the day-to-day delivery of approved partnerships and activities, such as fee-for-service simulation, external course hosting, and facility and equipment hire.
• Acts as an operational point of contact for partners and clients, escalating any commitments or agreements to the Director for approval.
• Supports the Director in marketing and promoting the center's capabilities internally and externally.
• People and Standardized Patient Management
• Manages, schedules, and develops simulation technicians, operations staff, and standardized patients.
• Performs personnel management functions, including interviewing and selecting candidates, performance management, and corrective action.
• Oversees recruitment, training, and quality of the standardized patient program.
• Budget, Procurement, and Inventory
• Manages day-to-day spending within the approved operating budget and prepares capital and procurement requests for approval by the Director.
• Oversees procurement of simulators, consumables, software, and supplies within approved budgets, and maintains accurate inventory.
• Monitors activity income and costs and reports performance to the Director.
• Scheduling and Access
• Manages the center calendar and coordinates equitable access across programs and zones.
• Balances competing demands and optimises utilisation of space, equipment, and staff.
• Compliance, Safety, and Accreditation
• Ensures the center operates in line with SSH best practice standards and relevant safety, data privacy, and regulatory requirements.
• Supports the Director in achieving and maintaining accreditation and in meeting quality assurance standards.
• Maintains the center's policy and procedure manual.
• Education and Faculty Support
• Provides technical and operational support to faculty and educators in scenario design, simulation delivery, debriefing, and assessment.
• Designs and delivers training for faculty and staff on the use of simulation equipment, technology, and center procedures.
• Quality, Research, and Improvement
• Monitors key performance indicators across utilisation, quality, financial performance, safety, and user satisfaction, and reports results to leadership.
• Supports simulation research and scholarly activity.
• Uses data and evidence to guide continuous improvement of center operations and services.
• Support to the Director
• Provides operational data, utilisation reports, and compliance summaries to the Director.
• Escalates operational constraints, compliance or safety risks, and partnership or financial commitments that require approval.
• Supports the implementation of strategy and governance decisions made by the Director and senior leadership.
• Performs other duties as assigned.

Qualifications

• Education
• Bachelor's degree in

Job Specific Skills And Abilities

• Ability to operate and troubleshoot simulation hardware, software, and audiovisual systems.
• Proficiency with simulation management platforms and the Microsoft Office suite.
• Strong organisational, budgeting, and project management skills.
• Partnership and business development support skills, including proposal and business case writing.
• Strong communication and stakeholder management skills.
• Working knowledge of simulation operations, healthcare and simulation principles, safety and compliance, and applicable SSH standards.
• Experience with virtual and immersive reality platforms and wet lab operations.
• Marketing or commercial experience.