Manager, Services - Compliance

Role overview

Key responsibilities

• Allocate resources across regions and manage utilization and delivery quality.
• Ensure team members deliver Professional Services throughout the customer journey and product enablement lifecycle.
• Oversee service quality and coach team members on project management and customer enablement.
• Support recruitment, retention, and individual development planning.
• Lead or contribute to internal initiatives and improve training, product adoption, processes, and delivery practices.
• Manage escalations and cross-regional collaboration.
• Own operational targets including utilization, SLAs, CSAT and quality, and on-time timesheet submissions.

Required experience and skills

• 2-3 years of experience leading teams and managing people.
• 5 or more years of experience in Professional Services.
• Strong resource planning and utilization management across regions.
• End-to-end Professional Services delivery, project management, and quality control skills.
• Coaching, mentoring, performance management, recruitment, retention, and development planning experience.
• Continuous improvement skills, including training and product adoption.
• Customer-first approach, escalation management, collaboration, KPI attainment, and effective communication with senior stakeholders.

Compensation and benefits

• The role participates in an annual incentive plan based on employee performance against defined metrics and company goals.
• Full-time roles are eligible for medical, dental, vision, and a 401(k) plan with company match.

Workplace

• The posting states that the role follows a hybrid work model; employees within commuting distance of a Diligent office are expected to work onsite at least 50% of the time.