Manager Recreation & Engagement

About the Role

Key Responsibilities

• Develop and implement the recreation and engagement strategy for all Workers Villages.
• Establish activity programming calendars, community initiatives, and resident engagement campaigns.
• Oversee recreational facility utilization, readiness, and service standards in coordination with Facilities Management.
• Manage recreation service providers and coaches/instructors, ensuring compliance with SOPs, KPIs, and contracts.
• Capture resident feedback and engagement metrics to drive continuous improvement.
• Ensure HSE and safeguarding compliance for all recreational and engagement activities.
• Support official visits, community events, and special programs as required.
• Deliverables and Accountabilities
• Approved recreation and engagement strategy and annual activity plan.
• Monthly activity calendars and participation reports.
• Resident engagement and satisfaction dashboards.
• Documented SOPs and governance framework for recreation services.
• Audit-ready records for contractor performance and compliance.
• Performance Metrics
• Resident participation rate in recreation and engagement programs.
• Resident satisfaction (recreation and community activities).
• Facility utilization rate for recreation assets.
• Activity delivery compliance rate (schedule, standards).
• Incident rate related to recreational activities.
• Authority and Decision-Making
• Approve activity programs and engagement initiatives within delegated authority.
• Authorize corrective actions for service delivery failures.
• Escalate safeguarding or serious incident risks to senior leadership.
• Experience Required
• Candidates should possess 5-10 years of relevant experience in recreation and engagement management.

Qualifications

• Required
• Candidates should possess 5-10 years of relevant experience in recreation and engagement management.