Manager Quality

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one. About the Role As an Manager Quality in our Advice Quality & Paraplanning team, you will play a key role in the ongoing development and governance of the Advice practice. You will provide first-line compliance support to Private Advisers, helping to strengthen advice processes, regulatory adherence, controls, and governance frameworks. You will also act as a subject matter expert for advice-related initiatives, contributing to the development of a scalable and market-leading wealth management proposition. A critical aspect of this role involves close collaboration and engagement with the File Testing team, as well as First and Second Line Risk teams, to ensure robust oversight and continuous improvement of advice quality standards. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Melbourne/Sydney/NSW/Brisbane Work Hours: Standard What will your day look like? As an Manager Quality, you will: Customer First Champion customer outcomes by supporting the delivery of consistent, high-quality advice and connecting clients with appropriate wealth solutions. Identify and remove process inefficiencies that impact customer, adviser and support team experiences. Promote clear, practical guidance and communication across the advice practice. Simplicity & Operational Effectiveness Enhance advice delivery by building adviser capability and driving consistency in advice practices. Leverage customer, frontline and operational insights to identify and implement continuous improvements. Provide advice quality expertise and support to advisers and key stakeholders across the business. Resilience & a Well-Managed Business Maintain robust advice frameworks, processes and guidance that align with regulatory requirements and ANZ policies. Identify, manage and escalate risks, issues, incidents and complaints, ensuring timely resolution and continuous improvement. Partner with Risk, Compliance and business stakeholders to strengthen controls and uphold advice quality standards. Foster a culture of ethical decision-making, customer focus and sound risk management. Building for Growth & Scale Support the development of scalable and efficient operating practices that enable sustainable business growth. Assist with the implementation and embedding of regulatory and business change initiatives. Contribute advice quality and first-line compliance expertise to the ongoing evolution of ANZ's wealth proposition and operating model. People & Leadership Collaborate within a high-performing team, fostering accountability, excellence and a strong customer and risk culture. Build effective relationships across Advice, Private Banking, Operations, Product, Technology, Risk and Compliance to deliver shared outcomes. What will you bring? To grow and be successful in this role, you will ideally bring the following: Deep knowledge of financial services with experience across financial advice and compliance functions. Strong understanding of end-to-end advice processes and related legal, regulatory, risk and control requirements. Demonstrated ability to simplify processes, improve customer and frontline experiences and create capacity. Experience strengthening processes, controls, governance and ways of working in a regulated business. Strong stakeholder management, communication and presentation skills. Strong problem-solving skills, attention to detail and sound judgement. Good-to-have knowledge, skills and experience: Experience across retail and wholesale financial advice. Experience providing financial Advice or in a role require a high level of understanding of advice compliance. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 127165 . Job Posting End Date 19/11/2026, 11.59pm, (Melbourne Australia)