Manager - Quality Management System

Role overview

Responsibilities

• Lead QMS implementation, maintenance, and continuous improvement across Security Printing operations.
• Establish and monitor quality policies, procedures, standards, and performance metrics for customer and regulatory compliance.
• Direct quality assurance and control across production, including product and process qualification and validation.
• Conduct internal audits, supplier quality assessments, and compliance reviews to maintain certifications and operating standards.
• Lead root cause analysis, CAPA, and continuous improvement initiatives to improve quality performance.
• Partner with production, operations, engineering, and customers to resolve quality issues and improve manufacturing processes.
• Ensure compliance with Security Printing standards, certifications, and business continuity requirements.
• Lead, mentor, and develop the Quality team and promote quality, accountability, and continuous improvement.

Requirements

• Bachelor’s degree in Engineering, Quality Management, Printing Technology, Manufacturing, or a related field.
• 15+ years of experience for degree holders or 20+ years for diploma holders in Security Printing or a similar industry.
• Strong QMS, QA, QC, and continuous-improvement experience in manufacturing; Security Printing experience is mandatory.
• Hands-on experience with secure products such as ID cards, passports, banking cards, tax stamps, or other secure documents.
• Knowledge of PCI, Intergraf, and Business Continuity Management Systems.
• Ability to lead audits, process improvement, defect reduction, and quality performance reviews.
• Leadership, communication, stakeholder management, problem-solving, and analytical skills.

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