Manager, QA Engineering

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

We're looking for a QA Manager to lead quality engineering for our Identity Governance and Administration (IGA) products. You'll own the quality strategy across the IGA portfolio, which covers identity lifecycle management, access requests and approvals, access certifications and reviews, role management and connectors to enterprise and cloud applications who will lead a small team of manual and automation QA engineers. You'll work closely with Engineering, Product Management, DevOps, Security, and Customer Success so that every release is reliable, secure, scalable, and compliant.

Key Responsibilities

• Quality strategy: Define and run the QA strategy, test plans, and quality gates for the IGA product line, in line with the division's roadmap and release cadence.
• Test automation: Drive automation coverage at the API, UI, and integration levels. Build and maintain scalable test frameworks, and wire them into CI/CD pipelines so feedback comes early and continuously.
• Domain coverage: Make sure IGA-specific flows are tested in depth, including: Joiner, mover, and leaver processes Provisioning and deprovisioning Entitlement aggregation Certification campaigns Policy enforcement Workflows Connector integrations
• Release management: Act as the quality gatekeeper for releases. Give clear go/no-go recommendations based on risk assessment and quality metrics.
• Metrics and reporting: Define and track KPIs such as defect leakage, test coverage, automation rate, escaped defects, and mean time to detect. Report quality status to division leadership.
• Process improvement: Keep improving QA processes, tools, and practices. Champion shift-left testing and work with development teams on unit and contract testing standards.
• Customer focus: Work with Support and Customer Success to analyze field issues, reproduce customer scenarios, and turn what you learn into stronger test coverage.

Qualifications

Qualifications

• 7 or more years in software quality assurance, including at least 3 years managing QA teams.
• Proven experience testing enterprise B2B software, ideally in identity and access management (IAM), IGA, PAM, or security products.
• Hands-on experience with test automation frameworks such as Selenium, Playwright, Cypress, REST Assured, or Postman, and with languages such as Java, Python, C#, or TypeScript.
• Experience with CI/CD tools (Jenkins, GitHub Actions, Azure DevOps, or GitLab) and with cloud platforms (AWS, Azure, or GCP).
• Familiarity with performance testing tools (JMeter, k6, or Gatling) and with testing SaaS and multi-tenant architectures.
• Solid knowledge of Agile/Scrum and of test management tools such as Jira, Xray, Zephyr, or TestRail.
• Excellent communication and stakeholder management skills, with the ability to influence across teams.

Nice to Have

• Experience with leading IGA platforms
• Experience testing AI/ML-driven features such as access recommendations or anomaly detection.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.