Manager, Process Redesign & Modernization

Role overview

Responsibilities

• Identify, assess, and implement continuous-improvement opportunities across priority client and employee journeys with business and control partners.
• Analyze current processes, pain points, risks, root causes, and requirements using data, stakeholder input, and process-mapping techniques.
• Develop future-state designs, recommendations, implementation plans, and supporting materials for review and approval.
• Use Scotia Navigator and other approved AI capabilities for analysis and problem-solving; identify opportunities to simplify work and improve operational effectiveness.
• Coordinate workstreams, including plans, status updates, risks, issues, decisions, meetings, communications, training, and implementation readiness.
• Facilitate cross-functional sessions, validate findings, build alignment, resolve delivery issues, and follow through on agreed actions.
• Track milestones, escalate material risks and dependencies, and measure outcomes using baselines, indicators, and documented improvements.
• Identify and help remove operational risks and barriers across business lines.

Qualifications

• University degree or equivalent experience, and at least three years of related experience in process improvement, business analysis, project delivery, operations, or transformation.
• Experience documenting current-state processes, identifying root causes, and developing future-state recommendations.
• Strong analytical, problem-solving, organization, coordination, facilitation, influencing, relationship-management, and communication skills.
• Understanding of project and process-improvement methodologies, metrics, and best practices.
• Proficiency in Microsoft 365, including Word, PowerPoint, Excel, and Visio, and demonstrated proficiency in Scotia Navigator and other approved AI tools.
• Ability to apply AI in everyday business work and critically assess, validate, and refine generated outputs.
• Wealth Management, operational-process, client-journey, and regulatory knowledge is an asset; strategic initiative, change implementation, communications, or training experience is also an asset.

AI use

• Use AI to research and analyze information, generate insights, solve problems, and improve productivity.
• Apply AI to summarize information, identify patterns and opportunities, develop options, and create supported recommendations.
• Use sound judgment to assess and validate AI outputs for accuracy, practicality, and business context; explore ways AI can improve processes and operational efficiency.