Manager, Process Improvement
Role Overview
The Manager, Process Improvement is responsible for advancing Lean process improvement initiatives across the organization.
This role involves consulting, coaching, and teaching leaders and teams to create, implement, and sustain process improvements that support quality outcomes, revenue growth, and operational efficiency.
The Manager partners with administrators, clinicians, and staff to foster a continuous improvement culture throughout the health system.
Full Job Posting
Qualifications
- Bachelor's Degree in Business, Healthcare Administration, Engineering, or a related field required
- Master's Degree in Business, Healthcare Administration, Engineering, or a related field preferred
- 5–7 years of overall relevant professional experience preferred
- 3-5 years of experience in process improvement, Lean methodologies, or healthcare operations required
- 2-4 years of experience leading process improvements focused on value stream mapping, rapid improvement events, metrics analysis and financial outcomes reporting required
- 1–3 years of experience in data analytics, data visualization, or AI-related applications preferred
- Experience in a healthcare setting preferred
- Up to 25% travel expected.
- Knowledge, Skills and Abilities
- Application of A3 or PDSA improvement tools.
- Proficient in Lean and Six Sigma principles, with experience implementing process improvements in complex settings.
- Strong analytical skills, including familiarity with metrics development and performance tracking.
- Excellent coaching, teaching, and mentoring abilities.
- Effective communicator with the ability to build relationships across multidisciplinary teams.
- Competent in project management and data analysis software applications.
- Ability to work independently and as part of a team in a fast-paced, results-oriented environment.
- Licenses and Certifications
- Six Sigma Green Belt Certification preferred or
- Lean Six Sigma Black Belt preferred
Preferred Qualifications
- Master's Degree in Business, Healthcare Administration, Engineering, or a related field preferred
- 5–7 years of overall relevant professional experience preferred
- 1–3 years of experience in data analytics, data visualization, or AI-related applications preferred
- Experience in a healthcare setting preferred
- Six Sigma Green Belt Certification preferred or
- Lean Six Sigma Black Belt preferred
About Community Health Systems
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