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Manager - Personal Finance Solutions
RAC WA
West Perth, AUS
Full-time
Manager
Onsite
Discovered 2 weeks ago
Communication
Key Skills for This Role
Communication
Full Job Posting
Key Responsibilities
- Lead, coach, and empower a team responsible for settlements, aftercare, and collections within personal finance
- Drive successful performance against KPIs through clear strategy, data‐driven decision‐making, and effective leadership
- Foster a strong coaching culture, with regular feedback, performance reviews, and development plans
- Ensure best‐practice collections approaches that balance member outcomes with commercial objectives
- Drive delinquency management strategies, including arrears control and hardship applications
- Ensure compliance with relevant legislation, policies, and responsible lending and collections frameworks
- Champion continuous improvement initiatives and contribute to RAC Finance’s strategic goals.
- About You
- You are a confident and empathetic leader with a proven ability to lead collections or credit‐focused teams. You bring a strong understanding of personal finance collections and are passionate about developing people while delivering results.
- You will have:
- Tertiary qualification in credit management (Cert IV desirable).
- Proven experience in personal finance, debt management, collections and retention strategies
- A track record of coaching and developing teams to achieve sustainable performance
- Excellent communication skills, with the ability to lead difficult conversations confidently and fairly
- In-depth knowledge of the National Credit Code, privacy legislation, and financial hardship processes
- Ability to role model strong leadership behaviours, resilience, and accountability in a fast‐paced environment
- Why Join Us?
- Be part of a values-driven organisation committed to member satisfaction
- Lead an established, purpose‐driven team with real impact on customer outcomes
- Competitive salary and benefits package
- Play a key role in shaping collections strategy and team culture
- Opportunities for career progression and leadership development
- Supportive environment that values ethical collections and high‐quality leadership
- Ready to make an impact? Apply now and help us deliver exceptional personal finance solutions to our members!
- #BetterJourneysRAC
- #LI-ER1
Qualifications
- You are a confident and empathetic leader with a proven ability to lead collections or credit‐focused teams. You bring a strong understanding of personal finance collections and are passionate about developing people while delivering results.
- Tertiary qualification in credit management (Cert IV desirable).
- Proven experience in personal finance, debt management, collections and retention strategies
- A track record of coaching and developing teams to achieve sustainable performance
- Excellent communication skills, with the ability to lead difficult conversations confidently and fairly
- In-depth knowledge of the National Credit Code, privacy legislation, and financial hardship processes
- Ability to role model strong leadership behaviours, resilience, and accountability in a fast‐paced environment
- Why Join Us?
- Be part of a values-driven organisation committed to member satisfaction
- Lead an established, purpose‐driven team with real impact on customer outcomes
- Competitive salary and benefits package
- Play a key role in shaping collections strategy and team culture
- Opportunities for career progression and leadership development
- Supportive environment that values ethical collections and high‐quality leadership
- Ready to make an impact? Apply now and help us deliver exceptional personal finance solutions to our members!
- #BetterJourneysRAC
About RAC WA
Automotive Repair & Services2300 employeesFounded 1905
Member-owned Western Australian motoring club providing roadside assistance, insurance, travel, finance and tourism services to its members.
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