Manager – Performance Management (Resiliency & Performance Governance)

About The Role

Key Responsibilitiesperformance & Resiliency Governance

• Design and implement enterprise-wide performance management frameworks focused on operational resilience.
• Define and monitor metrics related to service availability, uptime, recoverability, continuity, and resilience maturity.
• Establish governance standards for performance and resilience data across IT functions.
• Drive consistency, quality, and accountability in performance reporting processes.

KPI, KRI & Data Governance

• Develop and manage key performance indicators (KPIs) and key risk indicators (KRIs) related to:
• Service continuity and stability
• Incident response and recovery effectiveness
• System resilience and dependency risks
• Operational and technology risk exposure
• Oversee centralized data collection, validation, and reporting processes across multiple IT domains.

Executive Reporting & Insights

• Develop executive dashboards and management reports that translate technical metrics into business-focused insights.
• Present performance trends, resilience metrics, risk indicators, and improvement opportunities to senior leadership.
• Lead monthly performance and resilience reporting forums.
• Provide clear reporting on incidents, root causes, remediation progress, and resilience maturity.

Governance, Audit & Compliance

• Support internal and external audits related to IT governance, resilience, and risk management.
• Ensure alignment with regulatory requirements and industry frameworks including ITIL, COBIT, and ISO 22301.
• Coordinate governance reporting and compliance activities across technology functions.

Stakeholder Management & Continuous Improvement

• Facilitate performance and resilience review meetings with senior stakeholders.
• Challenge data quality and drive accountability for corrective actions.
• Identify recurring issues, systemic risks, and resilience gaps.
• Recommend and implement data-driven improvement initiatives.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• 5–7 years of relevant experience in IT Governance, Performance Management, Operational Resilience, or Technology Risk.
• Strong understanding of IT GRC frameworks and operational resilience practices.
• Experience managing KPIs, KRIs, performance dashboards, and executive reporting.
• Knowledge of RTO, RPO, SLA management, incident management, and problem management.
• Familiarity with UAE/GCC regulatory and audit environments.
• Excellent communication, presentation, and stakeholder management skills.

Preferred Certifications

• ITIL
• COBIT

• ISO 22301 (Business Continuity)

• CRISC
• CISA
• Pay: Up to AED18,000.00 per month