Manager People Operations

KEY RESPONSIBILITIES

• Hire, lead, coach, and develop a growing India-based People Operations shared services team, setting goals, KPIs, and SLAs for ticket resolution and case management
• Own end-to-end accountability for ticket SLA performance across the global ticketing system; build escalation procedures and reporting for leadership
• Drive India employment-law compliance for People Operations processes, updating policies and procedures as regulations evolve
• Ensure annual compliance training for the India location
• Partner with Talent Acquisition, Talent Management, and IT leadership to design and continuously improve onboarding and offboarding processes for India-based new hires and interns
• Own HR data integrity strategy within Workday, partnering with the broader People Operations team on India-specific configuration
• Serve as the senior India-based Workday super-user following go-live: lead troubleshooting, validate India-specific migrated data (offboarding records, change letters, EPF/supplemental leave, immigration documentation), and reduce dependency on external implementation partners
• Assist employees with obtaining travel visas for U.S. business travel
• Lead India-based coordination for U.S. H-1B and green card (PERM) case administration under the direction of Harness’ U.S. based People Operations team.
• Partner with People Business Partners to structure and absorb transactional work appropriately, freeing PBP capacity for higher-value partnering
• Represent India's process and staffing needs in the broader global shared-services and Workday transformation
• Manage escalations and complex employee issues, exercising judgment on when to involve legal, compliance, or senior leadership
• Deliver timely and accurate ticket resolution alongside the global People Operations team. Every team member dedicates a % of their time to resolving tickets and, by doing so, stays current on opportunities and delivers an exceptional employee experience
• ABOUT YOU
• 7+ years of HR/People Operations experience, including at least 2+ years directly managing a team
• 4+ years of hands-on Workday experience
• Demonstrated experience building or scaling a shared-services or HR operations function
• Experience working in a global, matrixed environment, with an ability to handle complex problems independently
• Comfortable operating as a subject-matter expert and stakeholder into a cross-functional systems implementation project, not just as an end user of HR systems
• Excellent communication, coaching, and stakeholder-management skills
• Prior experience supporting or overseeing U.S. immigration processes (e.g., H-1B, green card/PERM) preferred
• High degree of discretion and judgment handling sensitive personal, immigration-related, and compliance documentation
• Excited to build and lead the employee-facing operations function for Harness's India presence, including driving our values internally and externally
• Ability to give and receive feedback from stakeholders and cross-functional partners and translate it into process improvements
• Highly organized and proactive, able to balance high-volume operational leadership with strategic project contributions
• Accelerating Our Mission to Bring AI to Everything After Code
• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
• How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
• Harness has been named to the Inc. Power Partner list for software delivery success
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
• At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: https://harness-privacy.relyance.ai/
• Note on Fraudulent Recruiting/Offers
• We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
• Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
• If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website ( https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.

Harness in the news:

Qualifications

• 7+ years of HR/People Operations experience, including at least 2+ years directly managing a team
• 4+ years of hands-on Workday experience
• Demonstrated experience building or scaling a shared-services or HR operations function
• Experience working in a global, matrixed environment, with an ability to handle complex problems independently
• Comfortable operating as a subject-matter expert and stakeholder into a cross-functional systems implementation project, not just as an end user of HR systems
• Excellent communication, coaching, and stakeholder-management skills
• High degree of discretion and judgment handling sensitive personal, immigration-related, and compliance documentation
• Excited to build and lead the employee-facing operations function for Harness's India presence, including driving our values internally and externally
• Ability to give and receive feedback from stakeholders and cross-functional partners and translate it into process improvements
• Highly organized and proactive, able to balance high-volume operational leadership with strategic project contributions
• Accelerating Our Mission to Bring AI to Everything After Code
• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
• How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
• Harness has been named to the Inc. Power Partner list for software delivery success
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
• At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: https://harness-privacy.relyance.ai/
• Note on Fraudulent Recruiting/Offers
• We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.
• Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
• If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [email protected]. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website ( https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.

Preferred Qualifications

• Prior experience supporting or overseeing U.S. immigration processes (e.g., H-1B, green card/PERM) preferred