Manager, Payment Operations
Role Overview
Leads day-to-day payment operations as the company scales.
Owns cross-functional initiatives, process improvements, data tracking, and process documentation.
The role includes mentoring others in a fast-moving, ambiguous environment.
Key Skills for This Role
Full Job Posting
About Borderless AI
Borderless AI builds AI agents for HR departments to automate and accelerate tasks such as onboarding, payroll, and payments to international team members.
The company is headquartered in Toronto and reports more than CAD 30 million in investor funding.
Role overview
Leads day-to-day payment operations as the company scales.
Owns cross-functional initiatives, process improvements, data tracking, and process documentation.
The role includes mentoring others in a fast-moving, ambiguous environment.
Responsibilities
- Own payment operations strategy, workflows, and team output, ensuring accuracy and timeliness.
- Improve processes to increase speed, reduce errors, and set team priorities.
- Maintain process documentation, workflows, and communication guidelines, and support team adherence.
- Resolve operational questions and escalations as the primary contact for internal stakeholders and clients.
- Promote AI automation and lead adoption of tools, systems, and processes.
- Partner with Product, Engineering, and Customer Success on operational process and tooling improvements.
- Coordinate cross-functional, cross-time-zone requests with internal teams and external partners.
- Mentor analysts on prioritization, problem-solving, and professional growth.
Qualifications
- At least five years in operations, finance, or a related analytical role at a fast-paced startup, with prior project or people management experience.
- A bachelor's degree in Business, Engineering, or a related field is preferred.
- Strong organization, leadership, communication, and attention to detail; able to manage competing priorities and stakeholders.
- Use data to track performance, identify trends, and support recommendations; spreadsheet skills are required.
- SQL experience is mentioned as an example without an explicit requirement.
- Payroll tools such as ADP, documentation tools such as Notion, and familiarity with AI productivity tools are assets.
Workplace
- The team collaborates in person five days a week at its Toronto headquarters.
Compensation
- Salary range is CAD 80,000 to CAD 130,000 per year.
Benefits and team
- Benefits and perks include free lunch each day.
- The company describes itself as an early-stage team offering autonomy, collaboration, and support.
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