Manager Partner Product
Skills
About This Role
• Self-Service Ratio Expansion
Work closely with the central Product team to recommend and implement improvements to Partner-facing features that drive a higher self-serve ratio.
• Reduce AM Overhead
- Identify and execute technical improvements to existing digital processes (such as order cancellations, refunds, and disputes) to reduce the volume of 1:1 manual contacts.
- Portal Optimization:
- Lead the digital experience of the Partner Portal, ensuring it remains the primary, intuitive hub for Food and Local Shop partners to manage their business independently.
- Feature Adoption:
- Support the roll-out of new products and features aimed at improving business performance and operational efficiency across MENA.
• North Star Metrics
Own the Self-Service Ratio as the primary indicators of a successful, low-friction partner experience.
• Product Performance Tracking
- Monitor product performance and usage across MENA countries, providing management with regular reports and actionable insights.
- Data-Driven Roadmap:
- Identify data-backed insights to further efforts on scalable, automated initiatives, acting as a thought leader for the Partner Growth organization.
Team Leadership & Product Excellence
- High-Performance Coaching:
- Build a high-performance team through coaching, development, and constant feedback.
- Resource Management:
- Manage team resources (budget, people) effectively to achieve automation goals.
- Stakeholder Interaction:
- Coordinate stakeholder meetings across regional sales, global teams, and talabat product/ops teams to ensure seamless alignment on the product roadmap.
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