Manager, Operations Services

About the role

Key responsibilities

• Partner with field and head office stakeholders on operational strategies, programs, policies, and procedures.
• Coach, train, and support District Managers and District Operations Coordinators across Canada.
• Develop training, communications, and resources for Field Tax Offices.
• Monitor performance, analyze operational data, and recommend improvements.
• Present program results and recommendations to field teams and leadership.
• Maintain SharePoint repositories and use AI tools and Power BI to improve productivity and measure success.
• Build positive working relationships and support a collaborative workplace culture.

Required qualifications

• Bachelor's degree in Business, Operations Management, or a related field, or equivalent education and experience.
• At least five years of experience in operations management, business operations, or a related role.
• Experience developing and delivering training, communications, and operational initiatives.
• Experience analyzing performance metrics and using data to drive business decisions.
• Familiarity with H&R Block programs, policies, and procedures is an asset.

Preferred qualifications

• Strong leadership, coaching, and relationship-building skills.
• Strong verbal, written, presentation, organizational, project management, problem-solving, and decision-making skills.
• Ability to simplify complex programs and information into practical guidance.
• Microsoft Office proficiency, including Excel, PowerPoint, SharePoint, and OneDrive, is essential.
• Power BI, AI-enabled productivity tools, and French language skills are assets.

About H&R Block Canada